Work remotely and flexibly with a leading AI company, supporting new users in the US with a smooth onboarding experience. If you’re a friendly and dedicated individual with strong communication skills and attention to detail, this role could be perfect for you!
Quick Snapshot
Job Type: Temporary, Freelance, Zero hours contract, Part-time
Salary: £12.21-£14.00 per hour
Firm: CallFix AI
Location: Remote
Work Schedule: Flexitime, Weekend availability, US afternoon hours (evenings UK time)
Language: English (strong verbal and written)
Work Experience Needed: Customer support or sales experience (a plus)
Full job description
We are seeking a dedicated and enthusiastic Customer Assistant to help new users with onboarding. The role is part-time (2–5 hrs/week), and remote. Most of our customers are in the US, so availability during US afternoon hours (evenings UK time, weekends possible) is preferred.
Role Description
You’ll play a key role in ensuring a smooth onboarding experience: greeting customers via online chat, phone, or email, answering questions, performing light data entry, and following up with welcome messages. You’ll also log feedback, resolve simple issues, and help guide customers toward features that meet their needs. You must be available and responsive when notified of a new signup, with strong verbal/written English, clear communication, attention to detail, and a friendly manner. Experience in customer support or sales is a plus.
Pay: Starting base pay is £12.21/hr (UK minimum for 21+), plus commission for selling specific services. Payment is based on timesheets for actual customer-facing support time .
Job Types: Part-time, Temporary, Freelance, Zero hours contract
Pay: £12.21-£14.00 per hour
Expected hours: No less than 3 per week
Benefits
- Flexitime
- Work from home
- Work Location: Remote
If you’re interested in joining CallFix AI as a Part-Time Customer Onboarding Assistant and supporting US customers remotely, apply now with your details and experience.