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Position: Customer Service Assistant
Job Type: Part Time
Salary: £26,093 – £26,707 pro rata, per annum,
Location: Manchester
Employer: University of Manchester
Application Deadline: August 10th 2026
Job summary
School/Directorate: Directorate for the Student Experience
The University of Manchester has over 16,000 students and staff taking part in organised sport and physical activity through the University. The University recognises the importance of an active lifestyle in both the experiences that these opportunities provide our audiences as well as the positive impact that they have on their wellbeing. Delivery of our sport and physical activity strategy is through UoM Sport which is based across our campuses primarily in Fallowfield at the Armitage Sports Centre and in Manchester University Students’ Union on Oxford Road.
Our activities take place across the city utilising a range of city facilities in supporting our community being active and promoting physical activity opportunities through our facilities and programmes. The university therefore is looking to appoint a highly motivated and enthusiastic person to work as a Customer Service Assistant. As part of the Customer Service team, the successful candidate will be responsible for providing front of house services to all customers and site visitors and administer, process and promote sport facilities memberships and bookings.
What you will get in return:
* Fantastic market leading Pension scheme
* Excellent employee health and wellbeing services including an Employee Assistance Programme
* Exceptional starting annual leave entitlement, plus bank holidays
* Additional paid closure over the Christmas period
* Local and national discounts at a range of major retailers
As an equal opportunities employer we support an inclusive working environment and welcome applicants from all sections of the community regardless of age, disability, ethnicity, gender, gender expression, religion or belief, sex, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working – you can find out more here
The current shift pattern for this position is as follows:
Wednesday = 14:00 – 23:00
Saturday = 08:15 – 19:45
Shifts include a one hour unpaid break.
Interviews for this role will take place on Thursday 13th August
Enquiries about the role, shortlisting and interviews
Name: Matthew Tomlinson
Email Address: matthew.tomlinson@manchester.ac.uk
General enquiries and administrative support
Recruitmentservices.people@manchester.ac.uk
Technical and job portal support
https://jobseekersupport.jobtrain.co.uk/support/home
This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.
Applications close at midnight on the closing date.
Further particulars (with person specification) linked below.
APPLY ON THE EMPLOYER’S WEBSITE