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Position: Information Assistant
Job Type: Part Time
Salary: £12,761.60 per annum
Location: London
Employer: UCL
Application Deadline: October 4th, 2026
About us
UCL is London’s global university. LCCOS – Library, Culture, Collections and Open Science – provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship.
The LCCOS family comprises 4 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 450.
About the role
The Information Assistants provide first-line support for enquiries, learning spaces and technology within UCL’s flagship library building. Working as part of a team, you will work at service points and throughout the learning spaces. You will offer excellent customer help and support at the point of need and facilitate the learning environment whilst roving within the spaces managed by the library team. You will also help to report maintenance issues.
This is an on-campus role. It is not suitable for regular remote working.
This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit https://www.ucl.ac.uk/human-resources/conditions-service-research-teaching-and-professional-services-staff for more information.
This role does not meet the eligibility requirements for a Skilled Worker Visa certificate of sponsorship under UK Visas and Immigration legislation. Therefore, UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role.
About you
The role is 0.4 FTE part time, working 2 days per week on Saturday and Sunday 15:00 – 23:00. Salary for this role is £12,761.60 per annum pro-rated amount for part-time hours.
We are looking for candidates who in particular have the following experience and skills:
- Experience of working in a customer service environment is essential.
- Excellent communication and interpersonal skills.
- Ability to use their own initiative and solve problems independently.
- The ability to work as part of a team as well as having excellent IT skills is essential.
The advert will close on the published date at 23:59 GMT. Interviews will be held in-person at the Student Centre.
A job description and person specification can be accessed from the link at the bottom of this page.
Further details
To apply, please provide:
An up-to-date CV, including as a minimum detail of your current employment, salary and notice period, details of any former employment and your education history.
A supporting statement, showing how your skills and experience meet each of the criteria marked ‘Application’ in the Person Specification found within the Job Description for this post. Your statement should be provided using the free text box under ‘Questionnaire’.
If you have any queries about the role or have any queries about the application process, please contact lccos-jobs@ucl.ac.uk, quoting the job title and reference number.
Further information about UCL LCCOS can be found on our website https://www.ucl.ac.uk/lccos/
The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please visit www.ucl.ac.uk/ways-of-working to find out more.
What we offer
- Annual leave & Work life balance
- 27 days annual leave + 6 closure days (Christmas and Easter) as well as statutory holidays
- Hybrid and flexible working
- Ability to buy 5 additional annual leave days
- Children & Family
- Enhanced maternity, adoption, paternity leave
- Carer’s leave
- Workplace nursery
Other benefits
We also offer some great benefits some of which are defined benefit career average revalued earnings pension scheme (CARE); cycle to work scheme and season ticket loan; on-site gym etc. As part of the UCL community you can access free lunch hour lectures, exhibitions and museums and collections. On campus UCL has the Bloomsbury theatre hosting a range of performances and a series of bars, cafes and other facilities, which UCL staff can use.
Visit Reward and Benefits | Work at UCL – UCL – University College London to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. Our department is working towards an Athena SWAN award. We are committed to advancing gender equality within our department.
You can read more about our commitment to Equality, Diversity and Inclusion here: https://www.ucl.ac.uk/equality-diversity-inclusion/
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