Position: Brand & Operations Assistant / PA
Location: Hybrid Remote Jobs London
Contract: Part Time
Salary: £13.00–£16.25 per hour
Full job description
Job Title: Brand & Operations Assistant / PA
Company: Élevée Muse
Location: Hybrid / Mainly Remote — London or Kent preferred
Hours: 8 hours per week to start
Job Type: Part-time
Pay: £13.00–£16.25 per hour
Start Date: As soon as possible
About Élevée Muse
Élevée Muse is a UK activewear and loungewear brand creating refined essentials designed for comfort, confidence and modern living.
Our brand focuses on premium-feel fabrics, elevated everyday styling and tall-girl friendly fits, with longer-length bottoms and considered jacket proportions from our first drop.
As we prepare to launch and grow, we are looking for a highly organised Brand & Operations Assistant / PA to support the day-to-day running of the brand.
About The Role
This is a part-time role for someone who is organised, proactive, detail-focused and interested in fashion, e-commerce, social media and brand building.
The role is mainly remote, but the successful candidate may occasionally be required to attend in-person photoshoots, events, product/content days or brand meetings. For this reason, London or Kent-based applicants are preferred.
You will support across general admin, Shopify updates, customer service, creator outreach, content organisation, shoot preparation and operational tasks.
This is a great opportunity for someone who wants hands-on experience in a growing fashion and e-commerce brand. Training will be provided where needed, but the right candidate should be confident using digital tools and working independently after clear instruction.
Key Responsibilities
General Admin & Organisation
- Managing and organising the business inbox
- Keeping task lists, documents and folders organised
- Supporting with diary/calendar coordination
- Taking notes from meetings and following up on actions
- Organising brand assets, product information and content files
- Helping keep spreadsheets, trackers and internal systems up to date
Shopify & Website Support
- Supporting with Shopify product uploads
- Adding product information, images, tags and basic page updates
- Checking product pages for errors or missing information
- Helping test website links, forms and checkout journeys
- Supporting with collection updates, product descriptions and website admin
Customer Service Support
- Responding to basic customer enquiries using approved templates
- Helping with sizing, delivery, returns and exchange queries
- Escalating more complex customer issues when needed
- Keeping customer service records organised
- Noting recurring customer questions or feedback
Orders, Returns & Operations
- Supporting with order tracking and customer updates
- Helping monitor returns and exchange requests
- Updating order, stock or returns trackers
- Assisting with packaging, fulfilment or product handovers where needed
- Helping flag stock issues, missing information or operational problems
Influencer & Creator Outreach
- Researching suitable influencers, creators and UGC partners
- Building and updating outreach spreadsheets
- Sending approved outreach messages
- Tracking replies, gifted products and creator deadlines
- Helping organise content received from creators
- Supporting The Muse Collective ambassador programme
Content & Social Media Admin
- Organising photoshoot, product and UGC content folders
- Assisting with content scheduling where needed
- Helping save content ideas, trends and references
- Supporting with captions, content planning and campaign organisation
- Helping track social content performance at a basic level
Photoshoot & Event Support
- Supporting with shoot preparation and product organisation
- Helping organise samples, outfits, shot lists and call sheets
- Attending occasional photoshoots, content days or events where required
- Assisting behind the scenes with products, organisation and content capture
About You
We are looking for someone who is:
- Highly organised and reliable
- Detail-focused and able to follow instructions carefully
- Proactive and confident working independently
- Interested in fashion, e-commerce and brand building
- Comfortable using digital tools
- A strong written communicator
- Able to write clear, polite customer messages
- Confident managing admin tasks and keeping things organised
- Based in or near London/Kent, or able to travel occasionally when required
Nice To Have
Experience with any of the following would be a bonus:
- Shopify
- Canva
- Google Sheets / Excel
- Google Drive
- Instagram and TikTok
- Customer service
- Influencer outreach
- Fashion, retail or e-commerce
- Content planning or scheduling tools
Role Details
- 8 hours per week to start
- Mainly remote
- Hybrid role with occasional in-person attendance required
- London or Kent preferred
- Flexible working pattern
- Paid part time role
- Opportunity to grow with the brand as the business develops
How To Apply
Please send your CV and a short note telling us why you would be a good fit for the role.
Please include:
Your relevant experience
Your availability
Your location
Any experience with Shopify, Canva, Google Sheets, social media, fashion or e-commerce
Email: eleveemuse@gmail.com
Subject line: Brand & Operations Assistant Application
Application Process
To apply for this role, PLEASE VISIT HERE
Application Deadline
Open until filled