Remote Customer Service Advisor (Nights) | Part Time

Position: Customer Service Advisor (Nights)

Job Type: Part Time

Salary: £16,785.60

Location: Remote (Wigan, Greater Manchester)

Employer: Calisen

Application Deadline: September 29^th, 2026

The Vacancy

Customer Service Advisor (Nights) – Part Time

Location: Remote – however ideally Wigan based as training and occasional attendance required in the office

Hours: 24 hours per week

Shift Pattern: 2 nights on, 6 nights off (12-hour shifts)

Contract: Permanent, Part Time

Join Our Out-of-Hours Emergency Support Team

At Calisen, we’re looking for a reliable and customer-focused Customer Service Advisor to join our overnight emergency support team.

This is an important role that helps keep customers safe and supported outside of normal business hours. You’ll be the first point of contact for suppliers and customers calling with emergency metering issues, ensuring calls are handled professionally, information is recorded accurately, and urgent appointments are arranged quickly and efficiently.

If you’re confident dealing with customers, remain calm under pressure, and enjoy working independently, we’d love to hear from you.

What You’ll Be Doing

As a Customer Service Advisor on nights, you will:

• Handle inbound calls relating to emergency gas and electricity metering situations
• Gather and record accurate information from customers and suppliers
• Book and allocate emergency and maintenance appointments
• Provide advice on the appropriate actions to take in emergency situations
• Liaise with field operatives, managers, schedulers and other business areas to resolve urgent issues
• Manage complaints and escalations where required
• Ensure all procedures and safety processes are followed at all times
• Maintain accurate records and contribute to a positive customer experience

What We’re Looking For

We’re looking for someone who can remain calm, professional and customer-focused, even in challenging situations.

You’ll ideally have:

Essential-

• Experience working in a fast-paced customer service environment, either face-to-face or over the phone
• Excellent verbal and written communication skills
• Strong listening skills and the ability to empathise with customers
• Confidence making decisions and handling urgent situations
• Good IT skills, including Microsoft Office and email systems
• The ability to work independently during overnight shifts
• A good standard of education, including GCSE English and Maths (or equivalent)
• A reliable, flexible and self-motivated approach

Desirable-

• Contact centre or call centre experience
• Experience handling complaints and escalations
• Previous experience working night shifts
• Experience within the energy, utilities or metering industry

Why Join Calisen?

You’ll become part of a supportive team delivering an essential service to customers across the UK. This role offers a unique work-life balance with a rota of just two 12-hour night shifts followed by six nights off, making it ideal for those seeking part-time hours with extended time away from work.

Important Information

To be successful in this role, you must:

• Be aged 18 or over
• Live within a commutable distance of Wigan for training and occasional business requirements
• Have the right to work in the UK
• Be able to provide references covering the previous five years
• Pass a basic criminal record check

Interested?

If you’re looking for a rewarding part-time night role where you can make a real difference to customers during emergency situations, we’d love to hear from you. Apply today and join the Calisen team.

The Company

Calisen plays a leading role in managing essential energy infrastructure that supports a smarter, more sustainable future for everyone. Through smart metering, installation, data services and solar, we’re helping homes and businesses move towards cleaner, more efficient energy.

Whatever your background or experience, your Calisen career could be just around the corner. Research shows some groups of people may hesitate to apply unless they meet every single requirement. If you’re excited about a role, we encourage you to apply, even if you don’t tick every box. You might be exactly who we’re looking for! Our people are our greatest strength. Calisen is an equal opportunities employer: We value honesty, empathy and collaboration, and we believe that different perspectives and experiences help us succeed. Our commitment is to fairness, inclusion and creating an environment where everyone can thrive.

We use some artificial intelligence (AI) tools to support parts of our recruitment process. These tools are designed to assist our Talent team, not replace them. Every decision is reviewed and made by our people. If you’d like to know more about how your data is used, please get in touch with us at any time.

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