Remote Customer Service Representative

Position: Remote Customer Service Representative

Job Type: Full Time

Salary: Competitive

Location: USA, Remote

Employer: Sagility

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Customer Service Representative

Job Description:

Overview

Customer Service Representatives (CSRs) serve as the frontline connection between the client and its customers. They are responsible for handling inquiries, resolving issues, and delivering a positive customer experience across all communication channels. CSRs must be professional, detail-oriented, and committed to providing high-quality support.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and courteous manner
• Resolve customer issues efficiently and effectively while maintaining a high level of customer satisfaction
• Document customer interactions and update account records accurately in the system
• Escalate complex issues to appropriate teams or supervisors when needed
• Maintain knowledge of company products, services, and policies to provide accurate information to customers
• Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction scores
• Follow communication scripts and standard operating procedures where applicable
• Participate in training and coaching sessions to improve performance and service quality

Location:

Work@Home USAUnited States of America

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