Dunelm is seeking a Remote Customer Service Advisor in Manchester, offering an excellent opportunity for individuals who are confident communicators and comfortable working in a digital environment. This Home Working Customer Service Advisor role is ideal for those who can manage customer enquiries efficiently while maintaining a professional and positive tone across written and verbal interactions.
The position requires a quiet, private home workspace, alongside a stable internet connection with a minimum download speed of 30mbps to support seamless remote operations. Strong computer literacy and a natural ability with words are essential for success in this Customer Service Advisor Home Working Manchester role, ensuring customers receive timely, accurate, and helpful support at all times.
Position: Customer Service Advisor
Job Type: Full Time
Salary: £12.71 – £12.80 Per hour
Location: Manchester (Remote)
Overview
At Dunelm, we’re proud to help our customers make their homes feel just right — whether they’re decorating a first home, refreshing a favourite room, or adding a seasonal touch. From the perfect sofa for cosy movie nights to curtains that finally block out the light, we help turn houses into homes.
Pay
£12.71 per hour during probation
£12.80 per hour once probation is passed
The role
We’re looking for friendly, confident and helpful people to join our Customer Service team on a full‑time, permanent basis. You’ll be supporting customers across phone, live chat, email and social media — helping with everything from product questions to delivery updates.
This is a remote role, with the option to work from one of our sites if you prefer:
Customer Care Centre — Radcliffe, Manchester
Store Support Site — Leicester
Working hours
We’re here for customers 7 days a week, so full flexibility is essential, including evenings and weekends.
Your first 4 weeks will be dedicated to training, Monday to Friday, 9am–5pm. After training, you’ll move onto a rotating shift pattern that may include:
Weekdays: 8am–9pm
Saturdays: 8am–6:30pm
Sundays: 9am–5pm
Shifts vary weekly and may change depending on business needs — perfect if you enjoy variety.
Why you’ll love working with us
You’ll join a team that cares — about customers and about each other. We’re friendly, supportive and proud of the difference we make every day. If you enjoy great conversations, solving problems and being part of a team that truly helps people, you’ll fit right in.
You’ll be measured on Customer Satisfaction, First Contact Resolution and handling time, but above all, we’re looking for people who put the customer at the heart of every decision.
What you’ll be doing
No two days are the same. You’ll:
- Support customers across phone, live chat, email and social media
- Answer quick questions and handle more complex issues
- Bring a calm, clear and customer‑focused approach to every interaction
- Receive full training and ongoing support to help you feel confident and capable
What we’ll look for in you
- A quiet, private space to work from home
- A strong internet connection (minimum 30mbps download)
- Confidence using computers and a natural way with words
- A positive attitude and a genuine desire to help
We’ll provide your laptop, headset and everything else you need.
Our commitment to you
Accessibility allows everyone to have an equitable chance when applying and showing off their potential, which helps us create a more inclusive and diverse team that brings fresh ideas and perspectives.
Should you need it, we have an accessibility tool available in the top menu to support you when you’re completing your application. If you require any other reasonable adjustments during the application and assessment process, reach out to your recruitment partner.
Work your way
We have adapted our ways of working to make sure everyone can feel at home, wherever they work. For most roles, we offer flexible working options. For our Customer Contact Centre colleagues, that includes the option of working from home and the possibility of adjusting your hours to accommodate the other important things in your life.
Wellbeing is more than just a buzzword
From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we’re committed to supporting our colleagues in every area – and at every stage – of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.
Application Process
If you are interested and qualified, APPLY TODAY
Application Deadline
Open until filled