Sales Support Representative

Are you someone who enjoys helping people, staying organized, and being part of a supportive team—all from the comfort of your home? MASA Products Co. is offering an exciting opportunity for a Sales Support Representative who loves customer interaction and clear communication. This role is perfect for detail-oriented individuals who want to grow their skills, learn about quality products, and play an important part in creating smooth and positive customer experiences every day. If you value teamwork, learning, and making a real impact, this role may be the right fit for you.

Job Type: Full-time

Salary: $19.35 – $21.54 per hour

Firm: MASA Products Co.

Location: Remote (Work from home)

Work Schedule: Full-time (specific hours not listed)

Language: English

Job Summary

The Sales Support Representative plays a crucial role in enhancing the customer experience by providing exceptional support to the sales team and clients. This position involves engaging with customers through inbound phone calls and email, assisting with inquiries, data entry into CRM, ensuring smooth communication between various departments. The ideal candidate will possess strong customer service skills, a keen attention to detail, and the ability to learn from the Sales and Estimating Managers.

Duties

• Receive and process incoming inquiries, update data into CRM, Provide next action plan, follow up as needed.
• Provide excellent customer service by addressing inquiries, providing information, and ensuring customer product and sale understanding.
• Utilize computerized systems to manage client information and track sales activities.
• Assist the sales team with administrative tasks, including preparing reports and maintaining records.
• Demonstrate effective phone etiquette while communicating with clients and colleagues.
• Handle sample transactions accurately and responsibly during client interactions.
• Support bilingual communication efforts, particularly in Spanish, to cater to a diverse clientele (optional).
• Collaborate with other departments to ensure seamless client services and support.

Requirements

• Proven experience in sales support or customer service roles is preferred.
• Knowledge of construction a plus, Knowledge of our products a learned MUST Have.
• Strong inbound calling skills with a focus on building rapport with clients.
• Proficiency in computerized systems for data entry and management.
• Excellent phone etiquette and communication skills.
• Ability to handle sample requests accurately and efficiently.
• Strong organizational skills with attention to detail.
• A proactive approach to problem-solving and client engagement.

Job Type: Full-time

Pay: $19.35 – $21.54 per hour

Benefits:

401(k)

Health insurance

On-the-job training

Paid time off

Professional development assistance

Work from home

Work Location: Remote

This opportunity is 100% FREE – no agency fees or charges apply.

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