Position: Support Assistant

Location: Abergavenny, Wales, UK

Contract: Full-time

Salary: £25,078 a year

Application deadline: Wednesday, 22nd July 2026

Full job description

We are looking for a caring and compassionate Support Assistant to join the team at Ty Parc, our new supported accommodation project in Abergavenny. This is a chance to be part of a new Taff service from the beginning. Every young person deserves the chance to take their next steps with confidence, and you could be one of the people who helps make that happen. You will work during the day alongside Support Officers to help support five care-experienced young people aged 16+ to make positive and sustainable changes in their lives.

We believe good support is built through positive relationships. That means working alongside residents rather than doing things for them. As a Support Assistant, you’ll help create a safe, supportive environment where residents feel listened to, respected, and able to work towards their goals. No two days will be the same. You’ll be supporting the team with day-to-day tasks and helping to deliver support that is shaped by real lives, experiences and progress, helping young people build trust, confidence and stability at their own pace. This is a meaningful challenge, and you’ll be supported to do it well. At Taff, we work in a psychologically informed way and aim to build resilience in trauma-affected young people, which can bring up many difficult emotions, both for them and for the colleagues who walk alongside them.

Every member of the support team at Taff brings their own personality, experience and perspective. Together, that creates a workplace that’s supportive, inclusive and genuinely welcoming. To help you succeed in your role, you’ll receive colleague benefits such as an Employee Assistance Programme, clinical supervision and regular training and learning opportunities, because we want you to grow in your career as much as you support the young people in yours.

What you’ll do…

You’ll be a key part of the day-to-day delivery of Ty Parc, supporting care experienced young people aged 16+ as they move from residential care towards independence Supporting colleagues to enable and assist young people aged 16+ who are transitioning from residential social services accommodation. By building positive relationships and taking a work with approach to help young people achieve their goals and move on successfully into independent accommodation. Working as part of a shift rota covering 24 hours a day 365 days per year. Following the support plans agreed by service users and their support officers and following safety and risk plans designed to maintain young persons safety.

What you’ll bring to the role…

• Experience of working in supported housing, leaving care, or similar support setting
• Understanding of working with people who may have complex support needs, trauma or experiences of instability
• Understanding of the impact of trauma and psychologically informed ways of working
• An understanding of the Social Services and well-being (Wales) Act 2014
• The ability to respond in a calm and composed manner
• The ability to work on own initiative, as well as part of a team
• Ability to run workshops and sessions that support residents to achieve their goals and aspirations
• Up to date safeguarding and child protection understanding
• Ability to work waking night shifts
• A positive approach to tackling project wide issues and responding positively to residents
• Experience of managing challenging behaviour and resolving conflict

Other useful information

We welcome any questions in advance of an application, or if there is something that matters to you and we haven’t covered in the job pack, then please get in touch with Sally Evans at sally.evans@taffhousing.co.uk

Full details of the role can be found in the job pack – Support Assistant Job Pack

Closing Date: Wednesday, 22nd July 2026

Interview Date: Monday, 3rd August 2026.

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds.

APPLY DIRECTLY ON THE OFFICIAL WEBSITE

Application deadline: Wednesday, 22nd July 2026