Looking for a remote job where you can talk with customers, handle calls, and enjoy a flexible schedule? AHM Furniture Service LLC is seeking a caring and detail‑oriented Care Team Agent Level to join its remote team. In this role you’ll answer calls, update systems, schedule appointments, and provide friendly service—all from the comfort of your home. If you’re comfortable with fast‑paced work, love helping people, and can meet clear performance goals, this could be the perfect fit for you.
Quick Snapshot
Job Type: Full‑time
Salary: $16 – $18 per hour
Firm: AHM Furniture Service LLC
Location: Remote
Open to: All qualified applicants (remote work)
Work Schedule: Flexible; must be available to take calls about 45% of the day
Language: English
Work Experience Needed: None specified (entry‑level friendly)
Job Roles
- Answer incoming customer inquiries
- Update the system with call details
- Schedule and reschedule appointments
- Create new service requests from email or online portals
- Offer direct‑to‑consumer services and generate service requests
- Update partner portals
- Return voicemails
Remote Position Requirements
- Must have a reliable internet connection with enough bandwidth for call handling
About AHM Furniture Service LLC
AHM Furniture Service LLC could not be the best in the industry without each person on the team. Adam and Mackenzie are blessed to have everyone as part of the AHM family. Thank you for being part of it!
Key Performance Indicators
- Average Handle Time: not more than 3 minutes per call
- Minimum outbound calls per day: 30
- Minimum inbound calls per day: 45
- Attendance: no more than 2 % absences in a rolling 12‑month period (doctor’s note required for any absence)
- Availability: must be ready to take calls for at least 45 % of the workday
- Call Observations: must score at least 70 % on quality and communication style assessments
Requirements
- Ability to meet all KPIs listed above
- Reliable high‑speed internet connection
- Comfortable using phone and computer systems for call handling and data entry
- Strong communication skills and a friendly, helpful attitude
- Availability to work the required call‑taking hours each day.
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