Want to be the kind, helpful voice that makes someone’s day better from your own home? This remote Customer Service Representative (Healthcare) role at Sagility lets you support members and patients while building a real career path. Sagility is a global leader in healthcare business process management with more than 25,000 employees across 5 countries, combining technology and decades of healthcare expertise to improve the member and patient experience. You’ll work from home handling incoming calls, researching answers, and resolving customer questions with empathy and professionalism. Sagility provides paid virtual training, performance-based incentives, and health coverage after 90 days. Pay is $11.00 to $14.00/hour, or $15.00/hour for bilingual reps. If you have at least 1 year of call center experience, can type 25 WPM, have a hardwired internet connection, and want to grow — 90% of Sagility leaders started as Customer Service Representatives — this could be your next step.
Quick Snapshot
Job Type: Not specified
Salary: $11.00 – $15.00 Per Hour (Employer provided); $11.00 to $14.00/hour (bilingual representatives: $15.00/hour)
Firm: Sagility
Location: Remote; Work@Home USA, United States of America
Work Schedule: Flexible availability, including weekends
Language: Not specified; bilingual representatives: $15.00/hour
About Sagility
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Work from Home: Customer Service Representative (Healthcare)
Job Description:
Elevate Your Career with Sagility
Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.
Become Part of a Team That S.O.A.R,s!
- S Spark Curiosity
- O One Team, One Direction
- A Action for Results
- R Right by Right Purpose
We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate
human connection that makes our service exceptional.
Benefits You Will Enjoy:
- Competitive pay: $11.00 to $14.00/hour (bilingual representatives: $15.00/hour).
- Performance-based incentives.
- Paid training in a cutting-edge virtual training environment.
- Comprehensive health coverage (available after 90 days).
- Employee wellness and engagement programs.
- Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.
Your Role:
- Handle incoming calls promptly and professionally.
- Research and provide effective resolutions to customer inquiries.
- Accurately document call details.
- Communicate empathetically and diplomatically with clear, professional articulation.
- Meet team goals for quality and customer satisfaction daily.
What You Bring to the Table:
- Commitment to excellence and a positive attitude.
- Strong communication and interpersonal skills.
- Comfort in a fast-paced, team-oriented environment.
- Proficiency in navigating computer applications.
- Desire to exceed customer expectations and grow professionally.
- Previous healthcare experience is a plus.
- At least 1 year of experience in a call center environment is required.
Additional Perks:
- Daily Pay.
- Medical, Dental, and Vision coverage.
- Life Insurance.
- Short-Term and Long-Term Disability options.
- Flexible Spending Account (FSA).
- Employee Assistance Program.
- 401(k) with employer contribution.
- Paid Time Off (PTO).
- Tuition Reimbursement.
Job Requirements:
- Must be 18 years or older.
- High School Diploma or equivalent.
- Minimum of 1 year at a single job, preferably in customer service.
- Reliable attendance, with no absences in the first 90 days.
- Typing at least 25 WPM.
- Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
- Secure, private work area at home.
- Flexible availability, including weekends.
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and