Customer Service Specialist

Join a dynamic team as a Customer Service Specialist and take your career to new heights!  Research, LLC is seeking a skilled and dedicated professional to provide top-notch service to clients, ensuring seamless communication and efficient handling of title orders and inquiries. If you’re a people person with a passion for problem-solving, we want to hear from you!

Job Type: Full-time, Contract

Salary: $45,000.00 – $55,000.00 per year

Firm: Research, LLC

Location: Remote

Work Schedule: Flexible, work-from-home

Language: English

Full job description

The Customer Service Representative (CSR) serves as the main point of contact for clients, ensuring a high level of service, clear communication, and efficient handling of title orders and inquiries.

Key Responsibilities

• Respond to client inquiries via phone and email in a timely and professional manner
• Manage order intake, updates, and status requests
• Coordinate with examiners and production teams to ensure timely delivery
• Resolve client issues and escalate when necessary
• Maintain accurate records in internal systems
• Provide updates on turnaround times, requirements, and results

Required Qualifications

Strong communication skills (written and verbal)

Ability to multitask and prioritize in a fast-paced environment

Detail-oriented with strong follow-through

Proficiency in Microsoft Office and CRM/order management systems

1–3 years of customer service experience (title or real estate industry preferred)

Preferred

Experience in title, mortgage, or real estate industry

Familiarity with title search processes and terminology

Experience handling high-volume client communication

Problem-solving mindset with a client-first attitude

Job Types: Full-time, Contract

Pay: $45,000.00 – $55,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Work from home

People with a criminal record are encouraged to apply

Application Question(s):

Do you have any experience in title, mortgage, or real estate industry?

Education:

High school or equivalent (Required)

Experience:

Title Industry: 3 years (Required)

Microsoft Office : 3 years (Required)

CRM/Order Management Systems: 3 years (Required)

Customer Service: 3 years (Required)

Language:

English (Required)

Work Location: Remote

Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and APPLY TODAY.