Join a dynamic team as a Customer Service Specialist and take your career to new heights! Research, LLC is seeking a skilled and dedicated professional to provide top-notch service to clients, ensuring seamless communication and efficient handling of title orders and inquiries. If you’re a people person with a passion for problem-solving, we want to hear from you!
Job Type: Full-time, Contract
Salary: $45,000.00 – $55,000.00 per year
Firm: Research, LLC
Location: Remote
Work Schedule: Flexible, work-from-home
Language: English
Full job description
The Customer Service Representative (CSR) serves as the main point of contact for clients, ensuring a high level of service, clear communication, and efficient handling of title orders and inquiries.
Key Responsibilities
- Respond to client inquiries via phone and email in a timely and professional manner
- Manage order intake, updates, and status requests
- Coordinate with examiners and production teams to ensure timely delivery
- Resolve client issues and escalate when necessary
- Maintain accurate records in internal systems
- Provide updates on turnaround times, requirements, and results
Required Qualifications
Strong communication skills (written and verbal)
Ability to multitask and prioritize in a fast-paced environment
Detail-oriented with strong follow-through
Proficiency in Microsoft Office and CRM/order management systems
1–3 years of customer service experience (title or real estate industry preferred)
Preferred
Experience in title, mortgage, or real estate industry
Familiarity with title search processes and terminology
Experience handling high-volume client communication
Problem-solving mindset with a client-first attitude
Job Types: Full-time, Contract
Pay: $45,000.00 – $55,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Work from home
People with a criminal record are encouraged to apply
Application Question(s):
Do you have any experience in title, mortgage, or real estate industry?
Education:
High school or equivalent (Required)
Experience:
Title Industry: 3 years (Required)
Microsoft Office : 3 years (Required)
CRM/Order Management Systems: 3 years (Required)
Customer Service: 3 years (Required)
Language:
English (Required)
Work Location: Remote
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and APPLY TODAY.