Are you a customer service superstar with a passion for building strong relationships and resolving issues with empathy? Do you thrive in fast-paced environments and enjoy creative problem-solving? WorkStaff360 is seeking a skilled Customer Experience & Retention Specialist to join their team! This role offers the opportunity to work remotely and make a real impact on customer satisfaction.

Quick Snapshot

Employment Type: Full-time

Salary: $4.00 – $6.00 / hour

Firm: WorkStaff360

Job Location: Fully remote

(Toronto time zone: Eastern Standard Time)

Work Schedule: 40 hours per week, Monday to Friday, 9AM – 6PM EST

Language Required: English (excellent communication skills)

Full job description

Job Description

• Handle last-minute scheduling changes and cancellations
• Resolve customer complaints with empathy and professionalism
• Proactively identify opportunities to retain clients
• Collaborate with internal teams to adjust schedules and priorities
• Document customer feedback and recurring issues

Requirements

• Proven experience in customer service, retention, scheduling coordination, or complaint resolution
• Strong multitasking skills and comfort working in fast-paced environments
• Excellent communication skills (verbal and written)
• High emotional intelligence and resilience
• Strong organizational skills and adaptability

Schedule and Compensation

Schedule: 40 hours per week, Monday to Friday, 9AM – 6PM Eastern Standard Time Zone

Compensation: $4.00 – $6.00 / hour

Benefits: HMO coverage after 1 year of employment

About WorkStaff360

Workstaff360 is the ultimate virtual assistance solution. Our range of 360-degree services encompasses Executive Assistance, Virtual Support, Sales, Customer Service, and Bookkeeping. Benefit from the expertise of our carefully selected remote workers, ensuring cost-effectiveness and efficiency to drive your business toward success. Unlock the simplicity of Workstaff360 for streamlined operations and dedicated growth

Application Process

Apply through WorkStaff360’s or portal

Ensure you meet the requirements and have the necessary documents ready

Documents needed:

•     Resume/CV
•     Cover letter (optional)
•     Other documents as specified by WorkStaff360’s application portal

Get Started