Are you a customer service superstar with a passion for building strong relationships and resolving issues with empathy? Do you thrive in fast-paced environments and enjoy creative problem-solving? WorkStaff360 is seeking a skilled Customer Experience & Retention Specialist to join their team! This role offers the opportunity to work remotely and make a real impact on customer satisfaction.
Quick Snapshot
Employment Type: Full-time
Salary: $4.00 – $6.00 / hour
Firm: WorkStaff360
Job Location: Fully remote
(Toronto time zone: Eastern Standard Time)
Work Schedule: 40 hours per week, Monday to Friday, 9AM – 6PM EST
Language Required: English (excellent communication skills)
Full job description
Job Description
- Handle last-minute scheduling changes and cancellations
- Resolve customer complaints with empathy and professionalism
- Proactively identify opportunities to retain clients
- Collaborate with internal teams to adjust schedules and priorities
- Document customer feedback and recurring issues
Requirements
- Proven experience in customer service, retention, scheduling coordination, or complaint resolution
- Strong multitasking skills and comfort working in fast-paced environments
- Excellent communication skills (verbal and written)
- High emotional intelligence and resilience
- Strong organizational skills and adaptability
Schedule and Compensation
Schedule: 40 hours per week, Monday to Friday, 9AM – 6PM Eastern Standard Time Zone
Compensation: $4.00 – $6.00 / hour
Benefits: HMO coverage after 1 year of employment
About WorkStaff360
Workstaff360 is the ultimate virtual assistance solution. Our range of 360-degree services encompasses Executive Assistance, Virtual Support, Sales, Customer Service, and Bookkeeping. Benefit from the expertise of our carefully selected remote workers, ensuring cost-effectiveness and efficiency to drive your business toward success. Unlock the simplicity of Workstaff360 for streamlined operations and dedicated growth
Application Process
Apply through WorkStaff360’s or portal
Ensure you meet the requirements and have the necessary documents ready
Documents needed:
- Resume/CV
- Cover letter (optional)
- Other documents as specified by WorkStaff360’s application portal