Make a real difference in people’s lives with Modivcare, a leading company transforming healthcare access. Join their team as a Remote Retention and Recovery Specialist, working with clients and representatives to secure company equipment returns, resolve issues, and provide top-notch service.

Quick Snapshot

Job Type: Full-time

Salary: $17.00 an Hour

Firm: Modivcare

Location: Remote

Open to: General applicants

Work Schedule: Flexible hours, overtime possible

Language: English

Full job description

Modivcare is seeking a Remote Retention and Recovery Specialist to join their team. This full-time role involves interacting with clients and representatives via phone, email, and mail to secure the return of company rental equipment and resolve customer inquiries.

Responsibilities

• Respond to customer inquiries and requests in a professional manner
• Manage incoming phone calls and resolve issues
• Investigate and respond to customer complaints
• Place outbound calls to discuss returning company equipment
• Maintain detailed files and update customer records
• Identify root causes and recommend process improvements
• Participate in other projects or duties as assigned

Compensation

Hourly Rate: $17.00 an Hour!

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off, Paid Parental Leave, and more!

Requirements

• High School Diploma or GED required
• Zero (0) plus years of experience or equivalent combination of education and experience
• Self-motivation and ability to work independently and with teams
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Excellent oral and written communication skills
• Ability to work flexible hours and overtime when needed

About Modivcare

Modivcare is an Equal Opportunity Employer committed to connecting people with care. They value team members and offer a comprehensive benefits package.

Apply online, and consider submitting your application quickly, as positions may close after receiving sufficient applications. Modivcare values diversity and is an Equal Opportunity Employer.

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