Are you passionate about delivering exceptional customer support and passionate about women’s health? Join Flo’s team as a Customer Support Specialist and make a difference in millions of lives!

Quick Snapshot

Job Type: Freelance Contract, Remote

Salary: Up to €9.10 gross EUR per hour

Firm: Flo

Location: Remote

Open to: Global applicants (EU time zone required)

Work Schedule: 2 active days and 2 days off, 11 hours per active day

Language: Excellent command of English required

About Flo

Flo is the world’s #1 health app with over 400M+ downloads and 75M+ monthly users. We’re a mission-led, product-driven team building a better future for female health.

Job Description

Our Support team helps users by answering questions and solving issues via email. We’re looking for an independent contractor (EU time zone) for a freelance contract.

Responsibilities

• Respond to user requests about app usage in a timely and accurate way via email
• Escalate issues to the engineering team
• Identify and analyze user needs to provide insights to the product team
• Contribute to projects that improve Support processes

Targets

• Achieve and maintain high answering speed and support quality results

Contract Details

• Freelance contract
• 2 active days and 2 days off, repeating continuously (11 hours per active day)
• Hourly rate of up to €9.10 gross EUR
• No employee benefits

How We Work

• Mission-led, product-driven team
• Move fast, stay focused, and take ownership
• Debate is encouraged, decisions are shared
• Care about craft, ship with purpose, and raise the bar

What You’ll Get

• Competitive salary and annual reviews
• Opportunity to participate in Flo’s performance incentive scheme
• Paid holiday, sick leave, and female health leave
• Enhanced parental leave and pay
• Accelerated professional growth and learning support
• Flexible office and home working

Diversity, Equity, and Inclusion

• Hiring is based on merit, skill, and what you bring to the role
• Equal opportunity employer
• Welcome applicants from all backgrounds, communities, and identities

Requirements

• Excellent command of English
• Strong communication and problem-solving skills
• Patience and ability to handle stress
• Love of modern technologies
• Knowledge of another foreign language is a plus

Ready to take the next step? Everything you need to know about the Customer Support Specialist role at Flo has been outlined here. Simply head to the job site and hit the ‘Apply’ button to start your journey with Flo!

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