Join a mission‑driven team that’s shaping better health outcomes every day. iMPROve Health, a nonprofit Quality Improvement Organization, is looking for a caring Administrative Assistant to support its remote Medical Review Services. If you love organization, enjoy helping people, and want to grow your career in a supportive, flexible environment, this role could be a perfect fit.
Quick Snapshot
Job Type: Full‑time
Firm: iMPROve Health
Location: Remote, US
Work Schedule: Monday – Friday, normal business hours EST
Language: English
About iMPROve Health
iMPROve Health is Michigan’s Medicare‑designated Quality Improvement Organization. For more than 35 years we have helped healthcare providers improve quality, safety, and efficiency across the continuum of care. Our work includes medical consulting, data analysis, utilization review, dispute resolution, and peer reviews for federal, state, and private health partners. We are a Cool Place to Work and have been named one of the Best Places to Work in Healthcare.
Summary
Provide daily administrative support for the Federal Independent Dispute Resolution Entity (IDRE) review process and related projects. Work remotely with team members across the country while maintaining a strong work‑life balance.
Essential Duties and Responsibilities
- Manage all administrative tasks for IDRE operations, including data entry and uploading/downloading case documents to the IDR/IIDR and Federal IDR portals.
- Communicate with providers, payers, and internal staff about claim statuses and needed documentation.
- Track IDRE cases and monitor the disputes email inbox, following up as needed.
- Respond to internal and external email and phone inquiries, directing messages to the right team members.
- Help the team meet daily processing targets.
- Generate and send email correspondence using templates.
- Coordinate with the finance department to send appropriate notification letters.
- Develop tracking spreadsheets and program templates.
- Organize case documentation, create folders, and maintain organized filing systems.
- Assist with data entry, report generation, and other administrative tasks related to dispute resolution.
- Update spreadsheets with information from received documents.
- Support scheduling of internal and external meetings.
- Ensure compliance with company policies and relevant regulations (HIPAA, FISM A, URAC, CMS, FAR).
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, and life insurance
- Short‑term and long‑term disability coverage
- Generous 401(k) match
- Paid time off and holidays
- Employee education and professional development opportunities
Education and Experience (Requirements)
- Associate’s degree or equivalent combination of education and experience.
- Minimum two years of administrative support experience.
- Ability to stay on task and meet deadlines.
- Knowledge of medical terminology is a plus.
- Experience with complex technological systems.
- Proficient in Microsoft Office Suite; Visio experience preferred.
- Strong written and spoken English.
iMPROve Health is an equal opportunity employer. We welcome applicants of all backgrounds and abilities.