Pay: $23/hr (approx. $43,000–$56,200 annually, depending on location/experience)

Schedule: Full-time, 40 hrs/week

Application Deadline: 12/16/2025

Role Overview

You will support Humana’s selling agents by handling a high volume of inbound (and some outbound) calls related to:

• Agent compliance (contracting, licensing, certification)
• Pre-enrollment questions
• Member enrollment details
• Agent commissions

You’ll research inquiries using internal systems, provide accurate guidance, and help ensure a seamless agent experience. Relationship building and professional communication are essential.

Work Expectations

Training

• First 4 weeks: Mon–Fri, 10:00 AM–6:30 PM EST
• No time off allowed during training
• Additional training sessions follow

After Training

• Must be available Mon–Fri, any shift between 8:00 AM–9:00 PM EST
• Heavy inbound/outbound calling all day (except breaks)
• Overtime likely (voluntary and mandatory)
• Occasional weekends

Annual Enrollment Period (Oct 15–Dec 7)

• Must work Mon–Sat (possibly Sun) between 8:00 AM–9:00 PM EST
• Overtime may be required
• No time off during the first and last 7 business days of AEP

Work Environment Requirements

• Quiet, dedicated workspace
• Reliable internet: 25 Mbps down / 10 Mbps up (wired preferred)
• Satellite/cellular only if approved
• Some states receive bi-weekly internet reimbursement
• Humana provides required phone equipment
• Occasional travel for training/meetings
• Must protect PHI/HIPAA information

Benefits

• Health coverage starting day 1
• PTO, holidays, volunteer time, jury duty pay
• 401(k) with company match
• Tuition assistance + dependent scholarships
• Parental/caregiver leave
• Disability & life insurance
• Recognition pay
• Employee charity match
• Network Resource Groups
• Career development opportunities

Hiring Process

1. Communication may occur via email or text using HireVue
2. May require pre-recorded voice/text/video interview
3. Language proficiency test required for any language you will use with members
4. Social Security Number entry may be required through Humana’s secure system

Required Qualifications

• 2+ years of strong customer service experience
• Excellent written and verbal communication
• Proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel, Teams) and Adobe Acrobat
• Solid computer skills: navigation, typing accuracy, troubleshooting
• Ability to work across multiple systems simultaneously
• Critical thinking, problem-solving, and emotional intelligence
• Commitment to remain in the role for one year
• Career-oriented and growth-focused

Preferred Qualifications

• Associate or bachelor’s degree
• Leadership or supervisory experience
• Bilingual English/Spanish (may raise pay)

Glassdoor is handling all recruitment for this role. If this opportunity excites you, head over to Glassdoor and apply today.