Conzer Security Inc is looking for a friendly and customer-focused Support & Service Center Assistant to join their remote team. If you’re a people person with great communication skills, we want to hear from you! You’ll work in a fast-paced environment, providing top-quality service to customers and supporting the team with administrative tasks.
Quick Snapshot
Job Type: Full-time/Part-time
Salary: $25-$34 per hour
Firm: Conzer Security Inc
Location: Remote
Work Schedule: Business hours, with some after-hours and weekend availability
Language: English
ABOUT CONZER SECURITY INC
At Conzer Security Inc, we don’t follow trends; we create them. Conzer Security Inc. is an alarm & security systems company that remotely manages access control security systems and card swipe technologies. Conzer also installs IP & Digital security systems for your business. Conzer is more than just a security systems provider, we are consultants and partners dedicated to keeping you and your business safe. We will offer the best advice and save you money – that is our promise to you.. We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth.
ESSENTIAL RESPONSIBILITIES
- Answer inbound calls and respond to customer inquiries promptly and professionally.
- Maintain accurate customer records, work orders, and service logs in our database.
- Coordinate and schedule service appointments.
- Assist with billing inquiries and process payments.
- Relay important information between customers, technicians, and the office staff.
- Conduct follow-up calls to ensure customer satisfaction and gather feedback on our services.
- Assist with various administrative tasks as needed to support the team and improve workflow.
- Address customer concerns, provide information about our services, and resolve issues to ensure customer satisfaction.
QUALIFICATIONS FOR A COLLECTIONS SPECIALIST / SERVICE CENTER ASSISTANT (SCA)
- High School diploma, or GED equivalent.
- Experience as receptionist or customer support representative, preferably in the home services industry (plumbing, HVAC, electrical).
- Demonstrated computer proficiency using Microsoft Office Suite (Word, Excel, etc.) or equivalent software, the internet, email messaging, and a variety of software applications.
- Strong interpersonal and communication skills and the ability to work effectively with diverse population.
- Ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service.
- Attendance, time management and punctuality are very important traits for this role.
WORK SCHEDULE FOR A SERVICE CENTER ASSISTANT (SCA)
This full-time position typically works during business hours remotely. Some after-hours and weekend customer service work is available with an additional incentive for working a rotating on call schedule.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Now: Glassdoor is handling all recruitment for this role. If this opportunity excites you, head over to Glassdoor and apply today.
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