Join Datavant, a leading data platform company revolutionizing healthcare through innovative technology and a commitment to excellence. With a bold vision to empower every healthcare decision with the right data, at the right time, and in the right format, Datavant is the perfect place for professionals who share a passion for making a difference.
Quick Snapshot
Employment Type: Full-time
Salary: $15-$18 USD per hour (estimated base pay range)
Firm: Datavant
Job Location: Remote (United States)
Open to: US-based applicants only
Work Schedule: Monday – Friday 8am-4:30pm EST
Language Required: English
About Datavant
Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions.
Job Description
As a CPC Processor Customer Support representative, you will be part of a high-performing team that is passionate about delivering exceptional service. You will work in a remote call center environment, processing medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status. You will also document information in multiple platforms using two computer monitors.
Responsibilities
- Process medical record requests in a timely and efficient manner
- Take calls from patients, insurance companies, and attorneys to provide medical record status
- Document information in multiple platforms using two computer monitors
- Provide excellent customer service and respond to inquiries in a professional manner
Requirements
- Comfortable working in a high-volume production environment
- Proficient in Microsoft Office (including Word and Excel)
- Ability to work Monday – Friday 8am-4:30pm EST
- Reliable internet connection and ability to work in a remote call center environment
What We Offer
- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)
Full Benefits
- PTO
- Health, Vision, and Dental Insurance
- 401k Savings Plan
- Tuition Assistance
- Pay range: $15-$18 USD per hour (estimated base pay range)
Additional Information
- Some clients require post-offer health screenings and proof of vaccinations (e.g., flu shot, Tdap, COVID-19)
- Requests for exemptions will be reviewed on a case-by-case basis
- This job is not eligible for employment sponsorship
- Datavant is an Equal Employment Opportunity employer and welcomes applications from diverse candidates
Our Commitment to Diversity and Inclusion
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Voluntary Demographic Questions
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process.
Reasonable Accommodations
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category.
How to Apply
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional service, please apply for this exciting opportunity. Click the below button to submit your application.