Are you looking for a career that lets you make a real difference in people’s lives? Do you want to join a global organization that supports your growth and success? Look no further than Manulife/John Hancock! We’re seeking a Customer Support Representative to join our team, providing top-notch service to clients and financial advisors.
Quick Snapshot
Employment Type: Full-time
Salary: $38,550 – $64,250 per year
Firm: John Hancock Life Insurance Company (U.S)
Job Location: Remote
Work Schedule: 8-hour shift with a 30-minute lunch break (9:00 AM – 5:00 PM EST)
Language Required: English
Job Responsibilities
- Deliver superior customer service to clients and financial advisors
- Answer calls on Manulife/John Hancock’s Brokerage Services and Managed Product lines
- Resolve customer inquiries and issues in a timely and effective manner
- Meet quality and productivity expectations
- Strengthen the perception of MANULIFE in the marketplace
Required Qualifications
Education: Post-secondary education or high school diploma
Experience: Customer Service or Financial Services experience a plus
Skills
- Outstanding verbal communication skills
- Strong telephone etiquette
- Ability to multi-task
- Demonstrated problem resolution skills
- Effective listening skills
- Demonstrated computer efficiency
- Outstanding customer service skills
- Business writing skills
Preferred Qualifications
Licenses: Current SIE, Series 6 or 7, Series 63
Experience: Working knowledge of IRAs & other retirement products
What to Expect
Training: 2 weeks in length
Work Schedule: 8-hour shift with a 30-minute lunch break (9:00 AM – 5:00 PM EST)
Benefits: Customizable benefits, including health, dental, mental health, vision, and life insurance coverage, retirement savings plans, and financial education and counseling resources.
About Manulife/John Hancock
Company: John Hancock Life Insurance Company (U.S.A.)
Mission: Make decisions easier and lives better for customers
Values: Diversity, equity, and inclusion