Akita is a leading provider of business intelligence solutions, specialising in Microsoft technologies, and is seeking a skilled D365 CRM Support professional to join their growing team. As a key member of their service desk, you’ll play a vital role in delivering exceptional customer support and driving business success. If you’re a motivated and detail-focused individual with a passion for technology and customer service, Akita wants to hear from you!
Quick Snapshot
Job Type: Permanent
Salary: Competitive, dependent on qualifications and skills
Firm: Akita
Location: Office and/or Remote
Work Schedule: 37.5 hours/week, 08:45-17:15
Language: English
Full job description
Akita helps organisations in the UK and worldwide with business intelligence solutions, specialising in Microsoft technologies. They deliver great results with excellent customer service.
Responsibilities
- Handle customer service cases and incidents
- Make support tasks easier by automating routine work
- Create reports to check service desk performance and client satisfaction
- Talk to clients across email, phone, chat, and other channels
- Keep client data safe and follow data rules
- Link D365 CRM with other business apps like Outlook and Teams
- Write guides and documents for clients and the team
What We’re Looking For
- Someone who’s logical, detail-focused, and a good communicator
- High standards of customer service
- Personable and approachable
- A self-starter who gets things done
Salary and Benefits
- Competitive salary, depending on skills and experience
- 37.5 hours work per week, with flexible remote work
- 24 days holiday, rising to 30 days after 3 years
- Sick pay after 6 months
- Start Date: ASAP
- Hours: 08:45-17:15
Requirements
- Experience with D365 CRM, including case management and workflows
- Knowledge of Power Automate, Power Apps, and Dataverse
- Familiarity with Microsoft 365 apps like Outlook and Teams
- Good problem-solving skills
- Ability to write clear guides and communicate well with clients
- Understanding of data safety and client data protection
- Organised and committed to delivering great client support
Nice to Have
- Experience with other Microsoft Dynamics 365 modules
- Knowledge of data migration and SQL queries
- Familiarity with reporting tools like Power BI
- Experience with service desk environments
- Microsoft certifications in Dynamics 365 or Power Platform
How to Apply
Send your CV showing relevant experience to Akita’s Careers portal.