If you’re looking for a calm, stable, and friendly work-from-home job where you can help people every day, this opportunity might be a perfect fit. Small Arc Inc is offering a remote Customer Service Representative role designed for individuals who enjoy guiding customers, solving simple problems, and keeping conversations warm and clear. With steady weekday hours, supportive training, and simple tasks you can handle from the comfort of your home, this position gives you the chance to build confidence, gain experience, and grow in a professional environment—even if you’re just getting started in your customer service career.
Job Type: Contract
Salary: $11.00–$13.00 per hour
Firm: Small Arc Inc
Location: Remote
Work Schedule: Monday–Friday between 6:00 AM–9:00 PM CST; possible Saturdays 6:00 AM–6:00 PM CST
Language: English
Must be able to work M-F shift ranging between 6am-9pm CST. May have Saturday hours 6:00 AM-6:00 PM CST
Responsibilities
- Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
- Records call on account history record with results of the inquiry; initiates required confirmation.
- Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
Basic Qualifications
- High school diploma or G.E.D.
- One or more years of customer service or other telephone experience
- Experience working with organizational functions and personnel
- Experience working with computer software and telephone technology
- Experience working with and skilled in the use of help desk software
- Experience with Technical Help Desk
Other Qualifications
- Basic business and analytical problem solving skills
- Basic communication skills
- Ability to follow oral and written directions
Job Type: Contract
Pay: $11.00 – $13.00 per hour
Work Location: Remote
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