Buffer, a leading social media and brand-building software company, is seeking a talented and passionate Customer Advocate to join their fully distributed team! As a Customer Advocate, you’ll play a critical role in delivering exceptional customer support to small businesses and creators, helping them succeed and grow on social media. If you’re a customer support enthusiast with a strong passion for helping others, we encourage you to apply!
Quick Snapshot
Job Type: Full-time
Salary: $75.8K – $110.9K + Equity
Location: Mountain, Pacific, or Hawaii-Aleutian Time Zones (PST, MST, HST)
Language: English
Full job description
Buffer creates social media and brand-building software for small businesses, creators, and individuals. They’re a fully distributed team with a unique and fulfilling workplace culture.
As a Customer Advocate, you’ll deliver exceptional customer support to creators and small businesses via email and social media. You’ll work closely with other Advocates and the Buffer team to surface customer feedback, troubleshoot issues, and contribute to product and support experience improvements.
Responsibilities
- Deliver personal, informed, and fast customer support
- Take ownership of customer outcomes and create standout experiences
- Contribute to shaping Buffer’s culture and values
- Serve as a product expert and creator
- Lead customer conversations across the entire journey
- Practice continuous improvement and collaborate with product, engineering, and design teams
- Participate in cross-functional initiatives and contribute to support documentation
Requirements
- Hands-on experience in customer-facing roles
- Excellent spoken and written English skills
- Self-motivated, reliable, and curious
- Personal stake in content creation and social media
- Strong systems thinking about customer experience
- Experience with AI and automation tools, support and project management tools, and APIs
- 4+ years of customer support experience (depth of impact and passion for helping others matter more than timeline)
Hiring Process
- Application
- Communication and Support Skills Assignment (30-minute async assignment)
- Hiring manager interview with Ross Parmly
- Role interviews with Customer Advocates
- Interview with VP of Customer Advocacy, Åsa Nyström
- Collaboration period (paid, flexible timing)
- Meet CEO or CoS
- Offer
Application Process & Documents Needed
Submit your application and resume, telling us why you want to join Buffer, followed by a 30-minute asynchronous assignment, and a series of interviews.