Are you looking for a customer care role that lets you work from home and make a real difference? TEKsystems is hiring a Customer Care Representative to join their team. This role involves providing top-notch service to customers across multiple channels, and you’d be perfect for the job if you’re empathetic, tech-savvy, and love problem-solving.

Quick Snapshot

Job Type: Full-time, Contract, Remote

Salary: $16.50 – $16.50 per hour

Firm: TEKsystems

Location: Remote

Work Schedule: Standard hours and peak season hours

Language: English

Application deadline: November 5, 2025.

Job Summary

The Customer Care Representative is a key player in delivering exceptional service across multiple channels. This role requires empathy, problem-solving skills, and the ability to communicate clearly and professionally.

Key Responsibilities

• Actively listen to customer concerns with empathy and patience
• Provide accurate and timely solutions using available tools
• Build trust through kind, responsive, and helpful interactions
• Support customers via phone, chat, email, and social media
• Assist with package tracking, returns, refunds, product info, and warranties
• Guide customers through website navigation and product selection

Pay and Benefits

• $16.50 – $16.50 per hour
• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan
• Life Insurance
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule & Availability

• Standard Hours: Mon-Sat, 8:00 AM – 5:00 PM MST/9:00 AM – 6:00 PM CST
• Peak Season (Nov-Jan): Mon-Sun, 7:00 AM – 6:00 PM MST/8:00 AM – 7:00 PM CST

Remote Work Requirements

• Quiet, distraction-free workspace
• Internet: Minimum 50 Mbps download / 10 Mbps upload
• Equipment Provided: Laptop, mouse, headset
• Casual dress code

Perks

• Quarterly discount codes for premium lifestyle products
• Opportunity for overtime during peak season

Requirements

• Previous customer service experience
• Strong written and verbal communication skills
• Comfortable using Microsoft Office (Outlook, Word)
• High School Diploma or equivalent

Preferred Experience

• Hospitality, Retail, Food Service, or Call Center
• Customer Care and Inbound Call Handling
• Service-oriented mindset

At TEKsystems, we’re committed to diversity and inclusion. We consider all applications without regard to:

• Race
• Sex
• Age
• Color
• Religion
• National origin
• Veteran status
• – Disability
• Sexual orientation
• Gender identity
• Genetic information

Join the team and be part of a culture that values individuality and promotes equal opportunities for all.

Get Started