Remote Customer Service Representative at TEKsystems
Job Details
Job Type: Full-time, Temporary, Mid-Level
Location: Remote
Schedule: Monday to Friday, 8am to 8pm EST (8-hour shift, any time slot within this window)
Training: 2 weeks (9:00am – 5:30pm EST)
Duration: 3-month contract (potential for permanent position for top performers)
Start Date: December 4th
Pay Rate: $15/hour
This position is anticipated to close on Nov 14, 2025.
Responsibilities
Handle inbound and outbound calls from members and providers
Provide high-level customer service, input data, and extend courtesy and professionalism
Majority of calls are related to Silver Sneakers program through specific Medicare plans
Pay and Benefits
Medical, dental, and vision insurance
Critical illness, accident, and hospital insurance
401(k) retirement plan with pre-tax and Roth post-tax contributions
Life insurance and short-term and long-term disability
Health spending account (HSA) and transportation benefits
Employee assistance program and time off/leave (PTO, vacation, or sick leave)
Requirements
- Minimum Qualifications
- 1 year of customer service experience
- Strong customer service and communication skills
- PC skills with proficiency in Windows and MS Office
- Ability to empathize with customers and troubleshoot issues
- Proficiency in multi-tasking, prioritizing, and meeting deadlines
Preferred Qualifications
- Call center experience