Quick Snapshot
Job Type: Full-time
Salary: $70,000 – $80,000 per year
Firm: Tamman, Inc.
Location: Fully Remote
Work Schedule: Flexible schedule (standard full-time hours)
Language: English
About the Role
As a Customer Experience Associate, you will serve as a primary point of contact for our clients and the first reviewer of new projects. This role is central to setting the tone for client relationships and internal collaboration.
Reporting to the Digital Experience Director, you will blend strong communication skills with technical aptitude to help create inclusive, accessible, and high-quality digital experiences for diverse audiences, including people with disabilities.
Key Responsibilities
On a day-to-day basis, you will:
- Act as a primary liaison between clients and internal teams
- Facilitate conversations, ask thoughtful questions, and follow up on answers
- Receive, organize, and distribute digital assets
- Anticipate client and team needs by identifying risks, gaps, and opportunities
- Participate actively in internal and client meetings
- Foster trust and momentum through timely, thoughtful communication (email and Slack)
- Maintain accuracy, attention to detail, and quality across deliverables
- Collaborate with cross-functional team members and external stakeholders
- Contribute ideas that improve workflows, processes, and overall client experience
- Continuously learn about user experience, accessibility, inclusive design, and technology
Benefits
- Competitive salary ($70,000–$80,000)
- 401(k)
- Health, dental, and vision insurance
- Paid time off
- Flexible schedule
- Professional development assistance
- Fully remote work environment
Performance Priorities
Success in this role is measured by your ability to:
Client & Team Communication
- Communicate clearly and effectively to guide projects toward success
- Balance stakeholder needs and team constraints
- Represent both client and internal perspectives while keeping projects on track
Requirements & Delivery
- Gather and prioritize requirements
- Write and manage user stories and backlogs
- Troubleshoot issues and remove impediments
- Ensure releases and deliverables meet acceptance criteria and quality standards
Collaboration & Problem-Solving
- Develop a strong understanding of team capacity, timelines, and scope
- Actively contribute to solving challenges and achieving shared goals
Requirements & Qualifications
Technical & Professional Skills
- Basic knowledge of project management tools (e.g., Jira, Monday.com)
- Exceptional customer service experience
- Working knowledge of Adobe Creative Cloud (AEM experience is a plus)
- Strong Microsoft Office skills, especially Excel
- Experience using Copilot or similar productivity integrations
- Previous agency experience (internships, freelance, or short-term roles preferred)
Soft Skills
- Outstanding written and verbal communication
- Highly self-motivated and proactive
- Positive, collaborative mindset—even in challenging situations
- Curious and eager to learn new technologies and concepts
- Persistent problem-solver
- Detail-oriented with a strong work ethic
- Committed to ongoing professional growth
- Self-aware, reflective, and open to feedback
Application Questions
Please address the following questions in your cover letter:
- Some project timelines are compressed and communication from clients can feel curt. What specific techniques do you use to avoid feeling overwhelmed in high-pressure situations?
- What is one characteristic you are looking for in your next employer?
Glassdoor is handling all recruitment for this role. If this opportunity excites you, head over to Glassdoor and APPLY TODAY.