Are you a people person with exceptional communication skills and a passion for delivering outstanding service? Homestay Pros LLC is seeking a dedicated Customer Service Administrator to join our dynamic remote team! As the primary point of contact for our clients, you’ll provide top-notch support, resolve issues, and build lasting relationships.
Job Type: Full-time
Salary: $17.08 – $26.59 per hour
Firm: Bigfoot Battalion LLC (DBA) Homestay Pros LLC
Location: Remote
Open to: International applicants
Work Schedule: Flexible shifts
Language: English (bilingual abilities a plus)
Job Summary
We are seeking a dedicated and personable Customer Service Administrative to join our dynamic team. In this role, you will be the primary point of contact for our clients, providing exceptional customer support and ensuring their needs are met efficiently.
Duties and Responsibilities
- Handle inbound and outbound calls to assist customers with inquiries, complaints, and service requests
- Respond promptly to a high volume of email inquiries and maintain clear, professional communication.
- Keeping accurate records and notes on all client activities and document in the client management system
- Maintain detailed records of customer interactions through data entry and CRM systems
- Think quickly and critically to resolve issues—this is not a scripted environment
- Follow up with clients to ensure resolution of issues and promote customer satisfaction
- Utilize Microsoft Office and computer skills to document interactions and generate reports
- Collaborate with team members to improve service processes and client satisfaction levels
- Participate in ongoing coaching and development to continually enhance your performance
Qualifications
- Proven experience in call center roles or customer support positions is preferred
- Strong communication skills in English; bilingual abilities (e.g., Spanish, French) are a plus (Not compulsory)
- Proficiency in Microsoft Office Suite, data entry, and general computer skills
- Ability to handle high-volume calls with professionalism and patience
- Excellent typing speed and accuracy for efficient data entry
- 1+ years’ experience customer support
- Strong analysis skills to interpret customer feedback and service metrics
- Knowledge of cash handling procedures is desirable
- Demonstrated ability to work well under pressure in a team-oriented environment
Join our team as a Call Customer Service Representative where your communication expertise will make a meaningful impact on our clients’ experience. We value professionalism, enthusiasm, and a commitment to delivering outstanding service.
Pay: $17.08 – $26.59 per hour
Benefits:
- Dental insurance
- Health insurance
- Work Location: Remote