Octopus Energy is breaking the mold of traditional call centers. They’re looking for people who want to make a real difference, have authentic conversations, and solve problems creatively. If you’re passionate about great customer service, love a challenge, and care about the planet, this could be the opportunity you’ve been waiting for.
Quick Snapshot
Employment Type: Full-time
Salary: Competitive salary (details upon application)
Firm: Octopus Energy
Job Location: Remote, UK
Work Schedule: Flexible, fast-paced environment
Language Required: English
Full job description
Octopus Energy is on a quest to shake up the energy industry and make energy better for customers and the planet. They’re looking for a Customer Service Advisor to join their dynamic team and help drive this mission forward.
About the Role
As a Customer Service Advisor at Octopus Energy, you won’t be stuck reading scripts or ticking boxes. Instead, you’ll be part of a team of curious, driven people who are passionate about changing the industry. You’ll have real conversations, solve real problems, and make a real impact.
What You’ll Do
- Make energy easy for customers: Cut through the jargon and help customers understand their bills, meters, and tariffs.
- Solve problems like a pro: Handle billing queries, meter issues, and complex energy conundrums.
- Provide end-to-end service: Handle queries from start to finish, including complaints.
- Think on your feet: Have real conversations, listen, and deliver solutions that make sense.
- Treat customers with care and kindness: Show warmth, kindness, and go the extra mile.
- Make a difference: Help customers struggling with energy bills or advise on greener energy choices.
Who We’re Looking For
We’re looking for people who:
- Live for great customer service and get a kick out of helping people.
- Ask questions, embrace change, and love learning new things.
- Are team players who support each other and have each other’s backs.
- Care about the planet and are passionate about fighting climate change.
- Spot problems and fix them – figure out better ways and make it happen.
- Tackle tough calls head-on and stay cool under pressure.
- Look out for those who need it most, showing empathy, patience, and the right support.
Join the Mission
If you’re ready to join a team that’s making energy better and love a challenge in a fast-paced environment, Octopus Energy wants to hear from you. You’ll be supported every step of the way as you drive real change and make a real impact.
Application Process
Apply now and join the mission! Send your application, including:
- CV
- Cover Letter (optional)