We’re on the hunt for a talented Customer Service Representative to join our dynamic team! If you’re a people person with a passion for delivering top-notch support and have a knack for financial services, we want to hear from you! This role offers a chance to grow your skills, work remotely, and make a real impact on our organisation.

Job Type: Full-time, Part-time, Permanent

Salary: £30,251.50-£45,511.61 per year

Location: Remote

Work Schedule: 30-43 hours per week

Language: English

Work Experience Needed: No previous experience needed in customer service

Job Overview

We are seeking a dedicated Customer Service Representative to join our team. This role involves engaging with clients, providing exceptional support, and ensuring customer satisfaction across various channels. The ideal candidate will possess strong communication skills and a keen understanding of financial services, with experience in using Salesforce. This position offers an opportunity to develop your professional skills within a dynamic environment, contributing to the overall success of our organisation.

Duties

• Respond promptly and professionally to customer enquiries via phone, email, and live chat.
• Assist clients with account information, service requests, and troubleshooting issues related to financial products.
• Utilise Salesforce to document interactions accurately and maintain up-to-date customer records.
• Analyse customer data to identify trends and provide insights for process improvements.
• Collaborate with internal teams to resolve complex issues efficiently and effectively.
• Promote our products and services where appropriate, supporting sales objectives through consultative engagement.
• Maintain a thorough understanding of company policies, procedures, and compliance requirements related to financial services.

Experience

• No previous experience needed in a customer service role within the financial services sector is preferred.
• Proven ability to communicate clearly and effectively with diverse audiences.
• Strong analysis skills with the ability to interpret data and provide actionable insights.
• Excellent organisational skills with the capacity to manage multiple tasks simultaneously under pressure.
• Demonstrated problem-solving abilities and attention to detail. This role offers a supportive environment for professional growth, where your skills in communication, analysis, and client management will be valued and developed further.

Job Types: Full-time, Part-time, Permanent

Pay: £30,251.50-£45,511.61 per year

Expected hours: 30 – 43 per week

Benefits

• Company pension
• Employee discount
• Enhanced paternity leave
• Flexitime
• Life insurance
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Store discount
• Unlimited paid holidays
• Work from home
• Work Location: Remote

Document needed

CV

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