Join Resource Innovations, a women-led energy transformation firm, as a Customer Service and Rebate Processing Specialist! We’re passionate about driving impact and contributing to a sustainable future. As part of our Business Processing team, you’ll play a vital role in providing customer support and processing services for our clients across the nation.
Quick Snapshot
Job Type: Full-time
Salary: $17.00 per hour
Firm: Resource Innovations
Location: Remote, US
Work Schedule: 8-hour shift, 8 am to 6 pm
Language: English
Full job description
Resource Innovations, a women-led energy transformation firm, is seeking a Customer Service and Rebate Processing Specialist to join our team! We’re passionate about driving impact and contributing to climate change mitigation. If you’re eager to be part of the solution, we want to hear from you!
About Us
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all. We’re dedicated to guiding utilities through complex challenges, focusing on load flexibility, electrification, and carbon reduction.
The Role
- Provide basic troubleshooting and recommend solutions
- Enter data into various database applications
- Receive and process data and sourcing documents
- Maintain electronic and hard-copy filing systems
- Communicate effectively with customers and teams
- Respond to emails and phone calls, providing exceptional customer service
- Safeguard confidential customer information
- Support programs and teams as needed
Benefits
- Competitive salary: $17.00 per hour
- Discretionary annual bonus
- Comprehensive benefits package, including:
- Three weeks of paid vacation per year
- Paid holidays
- 401(k)-retirement plan with employer matching
- Health, dental, and vision insurance
- Other supplemental benefits
Requirements
- High school diploma or equivalent
- 6+ months of related work experience in a call center environment
- Proficiency in 10-key data entry and Microsoft programs (Word, Excel, Access)
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Positive and customer-friendly outlook
- Ability to follow directions and work in a fast-paced environment
- English and Spanish speaking preferred (Not compulsory)