Are you passionate about delivering exceptional customer service and redefining the future of banking? EQ Bank, Canada’s Challenger Bank, is looking for a talented Customer Care Representative to join their dynamic team! We’re a innovative bank that’s breaking the mold, and we’re seeking someone who’s eager to challenge the status quo and drive change in Canadian banking.
Quick Snapshot
Job Type: Full-time
Firm: EQ Bank
Location: Remote
Work Schedule: Flexible shifts, including weekends
Language: English
Full job description
EQ Bank, Canada’s Challenger Bank, is looking for a talented Customer Care Representative to join our dynamic team! We’re a innovative bank that’s redefining the future of banking, and we’re seeking someone who’s passionate about delivering exceptional customer service.
About Us
We’re a growing company that serves over 670,000 people across Canada, with a presence that’s been felt for over 50 years. Our subsidiary, Concentra Bank, supports credit unions across Canada, serving over six million members. Together, we have over $125 billion in combined assets under management and administration.
The Role
- As a Customer Care Representative, you’ll be the face of EQ Bank, delivering top-notch service to our prospective customers. Your responsibilities will include:
- Identifying customer banking needs and providing accurate information on our products and services
- Handling inbound calls and chats, ensuring best-in-class service standards
- Owning the digital-onboarding experience and resolving customer issues
- Communicating effectively with customers and promoting EQ Bank’s core values
- Executing controls to ensure regulatory compliance and identifying opportunities for improvement
Shifts
- Training Period: 5-6 weeks, 9:00 AM to 5:00 PM
- After training, shifts will be 4-midnight EST, with 2 consecutive days off and occasional weekend work
Requirements
- 1-3 years of call center and/or customer service experience (on phone preferred)
- Post-secondary degree or certification in a related field (hospitality, finance, etc.)
- Previous banking experience is an asset
- Strong adaptability and problem-solving skills
- Excellent communication skills and ability to work in a fast-paced environment
- Experience with autonomy and self-direction, and proficiency in software like CRM and Microsoft Office Suite