Join Stryker’s team as a Customer Service Representative and provide exceptional support to customers in a remote work environment. With a focus on delivering outstanding customer service, this role offers a chance to grow your career in a dynamic and fast-paced industry.
Employment Type
Full-time
Company
Stryker Corporation
Location
US Remote
Salary
$20.08 – $32.87 per hour plus bonus eligible + benefits
Work Schedule
Monday-Friday, 8:00am-4:30pm EST (Overtime required as needed)
Language Required
English
What You Will Do
Provide phone and E-Mail-Support for inquiries from sales and healthcare professionals
Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
Understand, interpret, and explain detailed information of processes and procedures
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
Demonstrate flexibility in responding to new and rapidly changing situations and environment
Demonstrate an understanding of how decisions impact customers, markets and sales representatives
Provide support beyond standard hours as needed if call volume and/or workload require additional time
What You Need
At least 2 years of direct Customer Service or Call Center Experience
High School diploma or GED equivalent
Ability to work flexible hours as needed to support the business needs
Preferred
Associates or Bachelors Degree preferred.
1+ year of full-cycle order entry experience in a highly complex environment strongly preferred.
ERP Experience: SAP, GHX, EDI, Salesforce, Genesys and/or Power BI
Application Guidelines
Apply for the Customer Service Representative role through Stryker’s job portal using the job requisition ID R547992.