Are you someone who enjoys helping people and making their day better with kind and clear communication? EB Fitness Centre is offering a great remote opportunity for friendly and motivated individuals who love customer interaction. This role allows you to work from the comfort of your home while supporting customers, answering their questions, and guiding them through products and orders. Even if you are new to this type of work, you will receive proper training to help you succeed. It’s a rewarding role where your voice, patience, and positive attitude truly matter.
Job Type: Full-time
Salary: $19.00 – $24.00 per hour
Firm: EB Fitness Centre
Location: Remote
Work Schedule: Full-time hours (specific shifts not stated)
Language: English
Customer sales/service openings – working with customers on the phone one on one, explaining products, answering questions & helping them place orders; rewarding work. If you’ve never done anything like that before, that’s okay, because we train.
RESPONSIBILITIES
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
REQUIREMENTS
- Must be comfortable working with people
- Two years in Customer Service, Sales or relevant fields.
- All ages 18 & older
- High School Diploma required; Bachelor’s Degree preferred or equivalent work experience
- Experience in All Orders or other order management software an asset
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Job Type: Full-time
Pay: $19.00 – $24.00 per hour
Work Location: Remote