Do you have a kind voice and a calm way of helping people when life gets hard? This remote Customer Service Representative I role at Hancock Claims Consultants lets you be the first person to bring comfort to people after property damage. You’ll take calls, share updates, and help policyholders, carriers, and field teams move claims forward. You start with 2 weeks of paid in-office training in Alpharetta, GA, then work from home. If you’re detail-focused, good with software, and stay cool in busy moments, you’ll thrive here. Hancock helps people rebuild, and you’ll play a key part in that mission. The role is full-time with morning, mid-day, or afternoon/evening shifts, plus bonus potential and full benefits.
Quick Snapshot
Job Type: Full-time
Salary: Not specified; competitive pay with bonus potential
Firm: Hancock Claims Consultants
Location: Remote after training period; 2 weeks in-office training in Alpharetta, GA, USA
Work Schedule: Morning Shift approx. 7:00 AM – 3:30 PM EST/EDT; Mid-Day Shift approx. 10:00 AM – 6:30 PM EST/EDT; Afternoon/Evening Shift approx. 1:00 PM – 9:30 PM EST/EDT; Days off: 1 weekday + 1 weekend day; flexibility required during high claim volume with extra 2 hours per shift during CAT events
Language: Not specified
Customer Service Representative I – (Remote after training period)
Shift: Morning, Mid-Day, Afternoon/Evening Shifts | Full-time
Location: Alpharetta, GA (2 weeks in-office training, then Remote)
Country: USA
Join the Winning Team at Hancock
At Hancock Claims Consultants, we help people rebuild their lives after property damage. Our Customer Service Representatives are the first voice our clients hear, and your role will be critical in ensuring they receive excellent service during challenging times.What You’ll Do
- Handle inbound and outbound calls in a high-volume environment
- Assist policyholders, carriers, and field staff with claim updates and scheduling
- Accurately enter and update information in our internal systems
- Follow compliance guidelines and maintain confidentiality of sensitive data
- Collaborate with other team members to meet daily service goals
- Work additional hours during high-volume CAT events (with at least 24 hours’ notice)
What We’re Looking For
- 1+ year of customer service experience (call center preferred)
- Comfortable using multiple software programs (similar to RingCentral and InContact) and databases simultaneously
- Detail-oriented with strong listening and problem-solving skills
- Ability to work steadily under pressure while maintaining accuracy
- Positive, team-oriented mindset and professional communication skills
Why You’ll Enjoy Working Here
- Competitive pay with bonus potential
- 2 weeks of paid in-office training at our Alpharetta headquarters
- Medical, Dental, and Vision insurance, 401(k) Retirement Plan, Paid Time Off, and more
- Remote work after successful training
- Career growth opportunities in a growing company
- Supportive and collaborative work environment
Work/Shift Schedules
- All shift times are EST/EDT:
- Morning Shift – approx. 7:00 AM – 3:30 PM
- Mid-Day Shift – approx. 10:00 AM – 6:30 PM
- Afternoon/Evening Shift – approx. 1:00 PM – 9:30 PM
- Days off: 1 weekday + 1 weekend day
- Flexibility required during high claim volume (extra 2 hours per shift during CAT events)
Training Schedule
- Duration: 2 weeks
- Days: Monday – Friday
- Hours: 8:30 AM – 5:00 PM (Eastern Time)
- Location: Hancock Claims Headquarters, Alpharetta, GA, USA
How to Apply
If you’re ready to join a team that makes a real impact every day, apply today!
Please note: You must be able to attend 2 weeks of in-office training in Alpharetta, GA and have reliable high-speed internet and a quiet workspace for remote work.
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Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and