Want to help patients and healthcare teams in a role that truly matters? This remote Customer Service Representative position lets you support people through every step of medical testing. You’ll be the calm, helpful voice that guides customers and patients via phone, live chat, and email. Your day will include walking users through website tools, fixing Overnight Pulse Oximetry upload issues, processing test orders, and helping physician offices with patient questions. It’s a fast-paced healthcare setting where clear communication and attention to detail make a real difference. If you’re service-focused, good with Excel and MS Office, and enjoy solving tech problems for others, this role offers meaningful work in a culture that values excellence and inclusion.
Quick Snapshot
Job Type: Not specified
Salary: Not specified
Firm: Not specified
Location: Remote
Work Schedule: Not specified
Language: Not specified
Work Experience Needed: 1+ year of preferred customer service or support experience, preferred; High school diploma; proficiency in Excel and MS Office; knowledge of oximetry/sleep testing equipment a plus; excellent phone presence, attention to detail, and multitasking skills
Customer Service Representative
We’re looking for a customer-focused Customer Service Representative to support testing, scheduling, and customer service operations in a fast-paced healthcare environment.
Customer Service Representative provide exceptional customer and patient support via phone, live chat, and email. This role is responsible for guiding customers through website tools and testing device upload processes while resolving data upload issues as they arise.
Agents support DME customers with navigating the website and troubleshooting technical concerns, as well as assisting physician offices with patient and order-related inquiries. The ideal candidate is service-oriented, detail-focused, and committed to delivering a high-quality customer experience.
This position plays a key role in ensuring customer and user satisfaction through clear communication, technical support, and timely issue resolution.
Let’s Talk About Responsibilities
- Answer inbound calls, chats, and emails to support customers with testing tools and uploads
- Handle overflow scheduling calls
- Troubleshoot Overnight Pulse Oximetry upload issues
- Process and validate test orders, physician updates, and faxed results
- Work shared departmental queues and assist with cross-training as needed
Let’s Talk About You
- 1+ year of preferred customer service or support experience, preferred.
- High school diploma
- Proficiency in Excel and MS Office
- Knowledge of oximetry/sleep testing equipment a plus
- Excellent phone presence, attention to detail, and multitasking skills
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and