Are you a people person with a passion for problem-solving and a knack for tech? Fullsteam, a leading provider of vertical software and embedded payments technology, is looking for a dedicated Customer Service Representative to join their fast-growing team – and you can do it all from the comfort of your own home!
Job Type: Part-time
Salary: $16.09 – $17.13 per hour
Firm: Fullsteam
Location: Remote (US time)
Work Schedule: 9AM – 5PM Eastern Time (25-30 hours/week)
Language: English
Full job description
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
At Club Prophet, part of the Fullsteam organization, we are passionate about helping golf facilities thrive through innovative software and exceptional customer support. We value teamwork, continuous learning, and putting our customers first. We are looking for dedicated, caring, and detail-oriented individuals to join our team. This is an opportunity to be a part of a fast-paced tech company on a quickly growing team.
This role focuses on supporting customers to maximize the value of Club Prophet Software. You’ll also contribute to software analysis and testing, and assist with onboarding new customers ensuring high levels of customer success and satisfaction.
The ideal candidate will enjoy:
A flexible remote work environment
A supportive and collaborative team culture
Opportunities to grow both technical and customer service skills
Being part of a company that’s making a real impact in the golf tech industry
Primary Responsibilities:
Learn our product offering and be able to communicate our value to potential customers
Guide customers through the installation & training process to ensure the successful adoption of our product and maintain high customer satisfaction
Establish and maintain relationships with customers by understanding their business objectives and providing exemplary support with the goal of creating long-term loyal customers
Continuously learn and maintain your expert product knowledge and educate customers on the functionality and uses of our products
Document, analyze, troubleshoot and test software based on and related to user specifications and technical issues
Track your interactions and keep customer data organized using our ticketing tools
Provide live chat, email, and phone support, including creating records of software “bugs” and performing follow ups on existing issues clients have reported
Provide customer insights and feedback to other teams including Sales, Development, Project Management and others
Proactively engage existing customers to ensure successful adoption of the platform
Maintain high levels of customer satisfaction by providing fast and accurate responses while closing a high volume of tickets
Support leadership and actively contribute to key business initiatives
Minimum Qualifications:
Experience in a call center is a plus
Experience in software training is a plus
Background in networking is preferred
Bachelor’s degree in an IT related field is desirable
Possess a natural ability to communicate with people of all backgrounds
Possess excellent writing skills and ability to quickly compose clear and concise answers
Treat all feedback, issues, and questions as opportunities to improve
Have the ability to prioritize and think strategically about how to improve processes to make our users’ experience even better, while still managing day to day tasks
Are dependable with the ability to multitask and work in a fast-paced environment
Already are, or can learn to be, a highly computer literate, technical individual that embodies excellent troubleshooting and problem-solving skills
Are able to learn technical knowledge related to computer system analysis, application development, or software engineering
Are hungry to grow both personally and professionally. Are a technology native someone who naturally adapts to an ever-changing technological landscape.
Part-time position requiring 25–30 hours per week – Working Hours are 9AM – 5PM Eastern Time
Hourly range: 16.09 per hour to $17.13 per hour.
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.