Join RWS as a Senior Customer Success Manager and become a key player in shaping the future of digital sustainment in Aerospace & Defense. As a trusted advisor, you’ll drive growth, build strong relationships, and deliver exceptional customer experiences. Take the next step in your career and discover a company culture that values diversity, innovation, and opportunity.
Job Type: Full-time
Salary: $100,000 – $125,000 per year
Firm: RWS
Location: Remote
Work Schedule: Flexible work arrangements
Language: English
RWS, a leading provider of content management solutions, is seeking a highly motivated Senior Customer Success Manager to join our team. As a trusted advisor, you will drive the adoption and success of our Contenta solutions, guiding customers through modernization initiatives and ensuring maximum ROI.
About Contenta
Contenta is a comprehensive publishing suite designed for the aerospace and defense industry, providing technical content creation, digital publishing, and technical instruction viewing solutions.
Job Summary
We are looking for an experienced professional with a strong background in customer-facing roles, technical content workflows, and modernization initiatives. You will build strong relationships with executive stakeholders, drive growth, and ensure customer satisfaction.
Key Responsibilities
- Manage and grow post-sales activities for enterprise customers
- Serve as a trusted advisor to customer stakeholders and executive sponsors
- Develop and execute account success plans, including change management and growth strategies
- Represent RWS at industry events and customer-sponsored forums
- Drive customer retention and satisfaction through proactive engagement
What We Offer
- Competitive salary ($100,000 – $125,000 per year)
- Generous paid time off package (25 days per year)
- 401(k) Retirement plan with company match
- Flexible work arrangements and opportunities for growth
- Paid volunteer time and 100% paid parental leave
Life at RWS
At RWS, we value diversity, innovation, and opportunity. We celebrate difference and believe that diversity makes us strong. Our purpose is to unlock global understanding, and we strive to provide a work environment that is inclusive and supportive.
Requirements
- Proven experience in a customer-facing role, managing enterprise technology accounts and complex projects
- Deep understanding of technical content workflows and modernization initiatives (S1000D, ATA, MIL-SPEC) (advantage)
- Aerospace or Defense industry experience (advantage)
- Exceptional communication and storytelling skills
Application Process & Documents Needed
To apply, please submit your resume and cover letter through RWS’s website. A cover letter outlining experience and qualifications is required, along with a resume highlighting achievements and skills.
- Resume
- Cover letter
- Relevant certifications or references (optional)
RWS looks forward to reviewing your application!