Step into the future of aviation technology with Portside, Inc. This exciting opportunity is perfect for someone who loves working with people, understands the aviation world, and enjoys helping customers succeed with smart software tools. As a growing global SaaS company, Portside supports aviation businesses around the world, making daily operations smoother and more efficient. This role is all about building strong relationships, creating real value for customers, and growing alongside a passionate, international team—all from the comfort of a fully remote setup.
Quick Snapshot
Job Type: Full-time
Firm: Portside, Inc.
Location: Remote
Language: English
Key Responsibilities (Training included)
- Serve as a customer advocate, providing actionable feedback to internal teams for product enhancements and process improvements.
- Provide insights to leadership on trends, risks, and opportunities for process improvement and customer success initiatives.
- Manage tiered engagement cadences across all relevant customers, ensuring regular touchpoints, structured follow-ups, and timely communication.
- Support renewals, ensuring accurate execution and minimizing errors.
- Collaborate with Sales, Product, and Development teams to identify opportunities for expansion, upsells, and cross-sells within existing accounts.
- Track and analyze customer usage, trends, and health indicators to inform retention strategies.
What We Offer
- Competitive base salary
- Fully remote work
- Generous time off policy
- Health, dental, and vision insurance
- Opportunities for professional development and career advancement.
- Dynamic, collaborative, and fast-growing work environment.
Qualifications
- Excellent communication, relationship-building, and problem-solving skills.
- Strong technical aptitude and comfort navigating multiple software platforms.
- Outgoing, innovative, and proactive in identifying solutions, improvements, and growth opportunities.
- Aviation industry experience required.
- 3–5 years in Customer Success, Account Management, or related SaaS role.