Are you a customer service superstar with a passion for languages and a knack for helping others? Do you want to work with a dynamic team that’s changing the way people communicate worldwide? Look no further! Day Translations is seeking a talented Customer Support Representative to join our remote team and provide top-notch service to our clients around the globe!
Job Type: Full-Time
Location: Remote (Worldwide)
Open to: Global applicants
Work Schedule: 40 hours per week
Language: English (additional languages a plus)
Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation, and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes.
We are seeking a Customer Support Representative to handle our clients’ calls and chat messages daily. As a Customer Support Representative, you will be the first to talk to our clients when they call to request service information or follow up on a project. The ideal candidate has experience in customer support and service, a bilingual background, as well as language and translation knowledge.
Job Description
- Answer chats, phone calls, and emails to external clients thoroughly and in a timely fashion
- Educate clients about the costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations
- Process inbound leads and help Project Managers define the scope of projects
- Informs clients about the current status of projects
- Forwards information/messages from chat or phone to the appropriate departments
- Reports activity in tracking systems and actively communicates with peers on task completion
- Adhere to applicable policies and procedures
- Documentation and other side tasks assigned
Requirements
- Proven experience in customer support or customer service
- Capacity to handle incoming calls from clients during their complete shifts
- Advanced verbal and written communication skills in English (Native or C1). Additional languages are a plus.
- Knowledge of the translation industry is a plus, but not required
- Excellent cross-cultural and interpersonal communication skills
- Strong sense of professionalism and politeness
To be considered for this position, you’ll need to:
- Submit your application.
- Complete the Emotional Intelligence and Wonderlic assessment after submitting your application.
Both steps are required to move forward in the evaluation process.
Please note: Candidates may be asked to complete a background check before hiring
All the application questions are mandatory. If any of the questions do not have a full answer, the application may be disqualified, or the candidate might be contacted for the responses.