Are you someone who truly enjoys helping people and solving problems every day? Do you like working with technology and building real connections with customers, all while working from home? TeamUp is looking for a caring and motivated Customer Support Representative who wants to make a real difference for fitness business owners around the world. This role is more than answering questions — it’s about guiding customers, supporting their growth, and being part of a friendly, mission-driven team that values communication, teamwork, and continuous improvement. If you love learning, enjoy supporting others, and want to grow with a modern SaaS company, this could be the perfect next step for you.
Job Type: Full-time
Salary: £32,000 – £34,000 per year
Firm: TeamUp (a DaySmart company)
Work Schedule: Monday–Friday, 8:00am–4:30pm UK time (weekend cover on rotation)
Language: English
At TeamUp (goteamup.com), we’re on a mission to help fitness businesses thrive so they can focus on what matters most – their members. We’re looking for a Customer Support Representative who’s passionate about helping people and problem-solving.
About the Role
You’ll be part of a team delivering exceptional support to our fitness business clients, using AI to handle routine inquiries and focusing on proactive, success-driven support. Your days will be filled with:
- Chat, email, video, and calls with customers to solve challenges and celebrate wins
- Guiding customers through TeamUp’s features and best practices
- Sharing product updates and new features
- Building strong customer relationships and championing their needs internally
- Collaborating with teammates to raise the bar for customer happiness
Why You’ll Love It Here
- Join a friendly, mission-driven team that supports customers and each other
- Remote-first work environment with great communication platforms
- Opportunity to make a huge impact and have your voice heard
- Salary: £32,000-£34,000 per year
About TeamUp
We’re a small, growing company that cares about customer and team success. We work remotely but collaborate closely through video calls and team interactions.
What We Offer
- Great team atmosphere to help you achieve your best work
- Full support and training from our team
- Commitment to diversity and equal opportunity employment
Requirements
- Natural communicator with confident English writing and speaking skills
- Tech-savvy and curious about software
- Empathetic, calm under pressure, and organized
- Team player with experience working remotely and across time zones
- At least 3 years in SaaS-based customer support or customer success
- Monday–Friday, 8am-4:30pm UK time with weekend cover on rotation