Customer Support Representative

Are you someone who enjoys helping people, solving problems, and making a real difference through technology? This opportunity with MEG could be exactly what you’re looking for. MEG is a growing healthcare technology company that builds tools to support frontline healthcare workers and improve patient safety around the world. They are now looking for a friendly, tech-savvy Customer Support Representative who loves working with people and technology. This role offers remote work, flexibility, and the chance to be part of a meaningful mission that improves lives every day.

Job Type: Full-time or Part-time

Firm: MEG

Location: Remote

This is a full-time role, starting as soon as possible, offered on a remote working basis, providing flexibility and a work-life balance that suits you. We encourage team members to take an active role in developing their own skills and provide plenty of autonomy and support to do so.

About the Role

We are looking for a friendly, well-spoken, and technically savvy Customer Support Representative (full-time or part-time) to support our growing business in the USA and LATAM regions.

To best engage with our clients, the ideal candidate will be willing to work 12pm–8pm GMT/BST.

In this role, you will

• Respond to customer queries in a timely and accurate manner
• Identify customer needs and help them use specific product features
• Report and track application issues
• Maintain ongoing customer relationships
• Onboard and train users
• Improve customer experience through product support
• Provide insights on client-to-business interactions

You should have excellent communication, interpersonal, and customer service skills, and demonstrate the ability to meet deadlines consistently.

Primary Responsibilities

• Provide technical solutions to help customers fully utilise their investment
• Configure customer systems to meet specific requirements
• Communicate clearly and precisely with customers in both written and verbal form
• Maintain accurate and timely records in the case-tracking system
• Own support cases through to resolution, driving other teams as needed and managing customer expectations
• Perform problem characterisation, replication, diagnosis, and root-cause analysis
• Work closely with the Technical team to resolve product issues or escalate when necessary
• Author Knowledge Base articles and technical notes
• Meet individual case management service levels and customer satisfaction goals

Requirements

• Willingness to work 12pm–8pm GMT/BST
• Native-level proficiency in English
• Relevant technical diploma, degree, or equivalent work experience
• Experience diagnosing and resolving problems in a software environment
• Experience providing direct support to external customers (phone, electronic, and face-to-face)
• Excellent organisational skills with the ability to prioritise, multitask, and manage projects across functions
• Excellent communication skills (written, verbal, and presentation)
• Ability to communicate effectively with all levels of professional staff
• Ability to explain complex concepts simply
• Strong analytical skills
• A genuine love of problem-solving
• Ability to navigate challenging situations professionally
• Experience in one or more of the following is a plus:
  •   Database technology
  •   Web technology
  •   CRM technology
  • Familiarity with SaaS solutions
  • Familiarity with ticketing systems such as Jira, Zendesk, or HubSpot
  • Team-oriented mindset with a passion for taking on challenges

Nice to Have

• Demonstrated experience supporting enterprise software solutions
• Experience working in a healthcare environment
• Proficient Spanish (highly desirable) (Not Compulsory)

How to Apply

For more information or to apply, please email careers@megit.com with your CV and cover letter, and include Customer Support Representative” in the subject line.

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