Bloomerang is looking for a talented Customer Support Specialist to provide top-notch service to our amazing customers. If you’re a problem-solver with a passion for helping others, we want to hear from you! You’ll get to work remotely, grow with us, and make a real impact on the nonprofit sector.
Job Type: Full-time, Permanent
Salary: $18.00 – $22.00 per hour
Firm: Bloomerang
Location: Remote (US and select Canadian Provinces)
Language: English
Full job description
At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That’s why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year.
The role
As a Customer Support Specialist, you will provide excellent customer service and day-to-day support for all of Bloomerang’s customers by answering their Bloomerang questions via email, live chat, and phone.
What You Will Do
- Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues
- Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication
- Carry your own weight in ticket volume (approximately 25 interactions per day).
- Assist our wonderful customers with the Bloomerang software.
- Ensure proper software utilization by each of our customers.
- Conduct new customer implementations and training.
- Develop and delivering training webinars to both our customers and internal employees.
- Write and create help documents and videos. Don’t worry, we’ll show you how.
- Assist with general software quality assurance and testing.
- Provide software design and functionality feedback to our Product Development team.
What You Need to Succeed
- Ability to apply product knowledge obtained in new hire training and daily activities, support procedures and policies
- Problem tracking skills to determine trends or patterns to client system problems.
- A background in providing top-notch customer service.
- Superb written and verbal communication.
- The ability to solve problems quickly.
- Keen troubleshooting ability, and general comfort with computers and software technology.
Benefits
Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
Time Off
You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!
401k
You’ll receive a 401k match to help invest in your future.
Equipment
Everything you need to be successful, shipped right to your door. You got this. We got you.
Compensation
The hourly rate for this position is $18.00 – $22.00 per hour. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws
Location
This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.
Accommodations
Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.
This Customer Support Specialist role at Bloomerang offers a fully remote, full-time opportunity for candidates in the U.S. and select Canadian provinces. The position provides competitive pay, strong benefits, and the chance to support nonprofit organizations through daily customer interaction, training, and product guidance. With clear expectations, structured support, and a mission-focused company culture, this role is well-suited for applicants who are skilled communicators, comfortable with technology, and committed to delivering excellent customer service.