If you enjoy helping people feel calm, understood, and confident—especially when they are making important financial decisions—this role may be a perfect fit for you. Chariot, LLC is looking for caring and thoughtful individuals who love delivering excellent customer service with a personal touch. As a Customer Support Specialist, you will be the friendly voice and helpful guide for customers, offering real-time support and clear answers when they need it most. This is a fully remote opportunity that values empathy, professionalism, and attention to detail, all while offering steady pay and the comfort of working from home.
Job Type: Full-time
Salary: $23.00 – $25.00 per hour
Firm: Chariot, LLC
Location: Remote
Work Schedule: 40 hours per week
Language: English
Overview
We’re looking for thoughtful, empathetic individuals to deliver a white-glove customer experience. You’ll be hands-on in providing live, personalized guidance and expert support to customers navigating important financial decisions, ensuring they feel informed, confident, and cared for at every step. This role is ideal for someone who thrives in a fast-paced environment and takes pride in delivering exceptional, concierge-level service.
You don’t need a luxury hospitality or private banking background – but you must bring a thoughtful, service-oriented mindset. You take pride in helping people feel comfortable, understood, and supported.
What you’ll do
- Provide live, concierge-style support to customers via phone, chat, and other real-time channels
- Guide customers through our client’s products, processes, and next steps with clarity and confidence
- Accurately document customer interactions and outcomes in internal systems
- Identify recurring customer questions or friction points and share insights with product and operations teams
- Conduct outbound calls to new leads to introduce our client
- Resolve or escalate complaints through appropriate channels
- Uphold high standards of professionalism, privacy, and attention to detail when handling sensitive information
We’re looking for someone with:
- Strong verbal and written communication skills
- Ability to learn new products and processes quickly
- Self-motivated, able to multi-task with the ability to work well under pressure with minimal supervision in a fast paced environment
- Strong attention to detail and follow-through
- 2+ years of experience in sales, hospitality, retail, or a related field
- Bonus: Bachelor’s degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience (Not Compulsory)
- Bonus: Multilingual skills (Not Compulsory)
- Bonus: Experience in fintech, financial services, mortgage, lending or regulated industries (Not Compulsory)
Pay: $23.00 – $25.00 per hour
Expected hours: 40.0 per week
Benefits:
Work from home
Work Location: Remote
Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and APPLY TODAY.
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