Are you someone who enjoys helping people, solving problems, and making customers feel heard and valued? This opportunity could be a perfect fit for you. ACD Operations LLC is offering a rewarding remote role where your communication skills and attention to detail truly matter. This role combines meaningful work, growth potential, and excellent benefits—all from the comfort of your home.

Job Type: Full-time

Salary: $25.00 – $29.00 per hour

Firm: ACD Operations LLC (AIA Contract Documents)

Location: Remote

Language: English

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Use Zendesk (or other customer support software) to manage and track customer interactions, ensuring all requests are handled promptly.
• Resolve customer complaints and issues by providing accurate information, troubleshooting, and offering appropriate solutions.
• Maintain a high level of product knowledge to assist customers with questions and concerns.
• Collaborate with other departments to ensure customer issues are resolved efficiently.
• Document customer interactions and updates in the system for future reference.
• Follow company policies and procedures in all interactions with customers.
• Continuously strive to improve customer satisfaction by identifying areas for improvement in the support process.
• Meet or exceed individual and team performance metrics.
• Other Duties as assigned.

Requirements

• Familiarity with Zendesk or other customer support platforms is highly preferred.
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Strong problem-solving skills, with the ability to think critically and find solutions quickly.
• Basic knowledge of Microsoft Office Suite and other computer applications.
• Ability to work well in a team environment and collaborate with others to achieve common goals.
• Ability to adapt to changing priorities and handle multiple tasks in a fast-paced environment.
• A strong commitment to providing outstanding customer service and building positive customer relationships.
• Minimum of 1-2 years of experience in customer support or a related field.

Benefits and Perks

• Company paid health, dental, and vision benefits for employees
• 401 (k) with company match
• Bonus potential

Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and APPLY TODAY.

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