Are you a skilled customer service professional looking for a new challenge? CooperSurgical is seeking a Customer Support Specialist to join their team in Falmouth, Cornwall, or London’s Kings Cross area! This 12-month maternity cover role offers a chance to work with a diverse team and gain valuable experience in the healthcare sector.
Quick Snapshot
Employment Type: 12-month maternity cover
Firm: CooperSurgical
Job Location: This company is based in the United Kingdom (UK) and is currently hiring for a Customer Support Specialist role that can be done remotely.
Language Required: English
Full job description
At CooperSurgical we are currently looking to recruit a Customer Support Specialist -12-month maternity cover. You will be a member of the Customer Support team for our genomics portfolio comprised of 6 employees with a mixed multicultural and educational background. We have a busy but fun environment and excel in helping each other, if that is for you, come and join us!
Position
In the role of Customer Support Specialist, you will assist and support in handling invoices, deliveries/pick-up, end-to-end logistics and other administrative tasks. You will be working closely together with internal stakeholders, placing orders in CRM (Navision and D365) handling miscellaneous tasks related to internal and external processes. You will be reporting to the Customer Support Manager for our genomics business.
Due to the specific responsibilities this role comes with, it is important that you have relevant experience in order processing and working with ERP and CRM systems. Experience of working in a multinational organization within the healthcare sector would be a bonus.
Your key responsibilities
Handle and manage various customer inquiries
Ensure data compliance
Assist in optimizing the processes
Maintain data input
Finance related tasks: Overdue invoices, credit/rebill actions to rebalance accounts
Your Qualifications and Experience
+2 years’ experience with international Customer Service
Relevant qualification in Business Administration, Service or Medicine.
Experience with working in larger and complex international organizations.
Well-versed in MS-Office and knowledge of NAVISION (or equivalent ERP systems) and CRM.
Meticulous and detail oriented.
Collaborative, structured and quality conscious.
Having the ability to, and interest in navigating within a busy and changing environment.
Proactive, open, and honest in all aspects of work.
Application Process
Send your application to CooperSurgical.
Documents Needed:
- Resume
- Cover letter