Are you someone who enjoys helping people, staying organized, and working with modern digital tools—all from the comfort of your home? This opportunity with Transactly could be the perfect fit. As a company that is changing how real estate services are delivered, Transactly offers a supportive, forward-thinking environment where your work truly makes a difference. This role is ideal for customer-focused individuals who enjoy communication, problem-solving, and being part of a team that values growth, honesty, and ownership.
Job Type: Hourly role (employment type not specified)
Salary: $21/hour for the first 30 days, then $17/hour + commissions
Firm: Transactly
Location: Remote
Work Schedule: Flexible schedule within call center hours; one Saturday per month required
Language: English
At Transactly, we’re more than just a service provider; we’re pioneers shaping the future of how real estate transactions work. Connect – our cutting-edge home services and connections platform – is revolutionizing how individuals and companies experience the real estate journey. By seamlessly connecting homebuyers and tenants with essential services for their new homes, we’re not just meeting expectations; we’re setting new benchmarks.
We live and operate daily by our team’s core values: Take Ownership, Embrace Transparency, Have Mettle, Remain Agile, and Be Engaged.
What You’ll Do
- Manage and process inbound digital orders for services across all products in a timely manner.
- Occasionally assist inbound and outbound calls, emails and texts to/from warm client leads.
- Communicate clearly with customers who have placed digital orders. Gathering information needed to complete the order.
- Offer alternative solutions and upsell additional services where appropriate with the objective of setting up as many home services as possible.
- Continually maintain a working knowledge of the full suite of services, plans, and promotions offered to customers.
- Utilize operational systems to produce requested service quotes and identify viable services based on location.
- Suggest process and operational changes to improve digital order efficiency.
- Achieve metrics related to the number of orders processed and upsell performance.
Skills, Experience and Requirements
- 1+ years customer service / inside sales work experience.
- Exceptional customer service skills.
- Organizational skills and the ability to manage multiple tasks efficiently and effectively.
- Experience working with a CRM and G-Suite environment.
- Availability to work a flexible schedule which includes all hours of call center operation.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.
Application Process & Documents Needed
Applicants should apply through the official job link provided by Transactly. Once the job link opens, please wait a few seconds for the application form to fully load before proceeding. Candidates may then complete the online application and could be contacted for further screening. A current resume highlighting relevant experience is recommended.