Comfrt is more than just a clothing brand — it is a growing community built around comfort, care, and mental wellness. As the brand continues to expand, so does its online family. To support this fast-growing and inclusive space, Comfrt is looking for a dedicated Discord Moderator who can help keep the community safe, organized, and welcoming. This role is perfect for someone who enjoys connecting with people, solving problems, and creating a positive online environment where everyone feels seen and supported.
Job Type: Part-time (Remote)
Salary: $15.00 – $18.00 per hour
Firm: Comfrt
Location: Remote
Language: English
About the Role
We’re looking for an experienced Discord Moderator & Bot Administrator to help manage, grow, and protect our Discord community. This role goes beyond standard moderation — we need someone who can set up, manage, and troubleshoot Discord bots, maintain server functionality, and actively engage with our community in a friendly, professional, and brand-aligned manner.
Responsibilities
Community Moderation & Engagement
- Monitor Discord channels to enforce server rules and maintain a welcoming, positive environment
- Maintain a friendly, approachable demeanor when interacting in chats
- Actively engage with community members and Comfrt Ambassadors
- Answer questions, guide conversations, and de-escalate conflicts professionally
- Take action on spam, scams, harassment, or policy violations
Ambassador & Ticket Support
- Work directly with Comfrt Ambassadors in Discord channels
- Manage, respond to, and resolve open tickets using Discord ticketing systems
- Escalate issues when necessary and ensure timely follow-ups
- Provide clear, helpful, and customer-focused responses
Bot Setup & Management
- Set up, configure, and manage Discord bots (moderation, ticketing, roles, logging, automation)
- Customize bot commands, permissions, and workflows
- Maintain and update bots as server needs evolve
- Technical Troubleshooting
- Troubleshoot bot failures, permission issues, and server configuration problems
- Resolve role hierarchy, channel access, and automation issues
- Respond quickly to technical issues to minimize downtime
Server Optimization
- Help organize server structure, roles, and channels
- Recommend improvements to enhance moderation efficiency and user experience
- Assist with documentation for moderation workflows and bot configurations
Required Qualifications
- Proven experience moderating Discord servers
- Hands-on experience setting up and managing Discord bots
- Strong understanding of Discord permissions, roles, and server architecture
- Ability to troubleshoot issues independently and efficiently
- Experience working with ticket systems inside Discord
- Customer service experience with a strong focus on professionalism and empathy
- Friendly, patient, and clear communication style
Preferred Qualifications
- Experience with custom bots or basic scripting (JavaScript, Python, or similar)
- Familiarity with APIs, webhooks, or third-party integrations
- Experience working with ambassador, creator, or brand-led communities
- Experience documenting SOPs or moderation guidelines