Quick Snapshot

Job Type: Full-time

Salary: $45,587 – $87,700 per year

Firm: Home Green Advantage

Location: Remote

Work Schedule: Flexible remote schedule

Language: English

Home Green Advantage is a premier designer and installer of custom, high-quality synthetic turf golf greens, founded in 1995 by former CPA Michael Lehrer. Based in Armonk, NY, the company specializes in residential and commercial putting greens, tee boxes, and sand traps, with over 700+ installations for clients including celebrities, CEOs, and athletes like Patrick Ma homes. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Job Type: Full-time

Pay: $45,587.00 – $87,700.00 per year

Benefits:

401(k)

Dental insurance

Flexible schedule

Health insurance

Vision insurance

Work from home

Work Location: Remote

Glassdoor is handling all recruitment for this role. As this is a newly opened vacancy, if this opportunity excites you, head over to Glassdoor and APPLY TODAY.

WARNING NOTICE

Be advised that every job posted here is thoroughly reviewed, confirmed, and verified before publication to ensure the information is accurate, legitimate, and trustworthy.